COLLECTIONS REPRESENTATIVE / FULL TIME AND BENEFITS
Company: Waste Connections
Location: Westborough
Posted on: August 5, 2022
Job Description:
Job DescriptionE.L. Harveyis looking for an
experiencedCollections Representative for ourWestborough,
MAlocation.Job duties and responsibilities:
- Strong knowledge and understanding of collections and billing
transactions and processes.
- Must possess strong written and verbal communication skills
with the ability to articulate challenges and professionally
present actions and solutions, along with excellent customer
service skills.
- Reconciles and applies customer payments posted on
account.
- Monitors the status of delinquent accounts, via the collector
dashboard, taking care to see high priority tasks to completion.
Ability to prepare accounts status reports in a regular basis
.
- Research customer inquiries related to billing concerns and
misapplied payments, escalating more complex matters through the
appropriate channels.
- Understands issues and problem accounts impacting the portfolio
and communicate systemic or recurring items to avoid further
delinquency.
- Processes payments from delinquent customers and negotiate
payment arrangements and/or settlements when necessary.
- Accurately and concisely documents actions taken on assigned
accounts with the system application.
- Responds timely to requests and questions from other
Departments including Sales, Customer Service and Billing.
- Initiates or processes write-offs, bad debt recoveries, and
credit memos in accordance with defined procedures and levels of
authority.
- Have the ability to work well under pressure while maintaining
a professional and positive demeanor.
- Performs other job-related duties as assigned or
apparent.Minimum Qualifications:
- Associated Degree in accounting preferred
- 3 years of collections or relevant experience preferredTo be
considered for any of our current openings you must complete an
application at www.wasteconnections.com . Application information
and additional instructions can be found once you select your
position of interest.We offer excellent benefits including:
medical, dental, vision, flexible spending account, long term &
short term disability, life insurance, 401K retirement and
unlimited opportunities to "Connect with Your Future".Waste
Connections is an Affirmative Action/Equal Opportunity Employer
(Minority/Female/Disabled/Veteran)
Keywords: Waste Connections, Worcester , COLLECTIONS REPRESENTATIVE / FULL TIME AND BENEFITS, Accounting, Auditing , Westborough, Massachusetts
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