Assistant Manager, Investor Services Operations

Company: The Bank of New York Mellon
Location: Westborough
Posted on: March 18, 2023

Job Description:

Investor Service Operations (26061)

Assistant Manager, Investor Services Operations

Grade: I

Hiring Manager: Donna Russo

Who We Are

For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity.

BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:

• Managing the custody of approximately $37 trillion financial assets of the world's leading institutional investors, hedge funds, sovereign wealth funds, and corporates
• Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
• Providing collateral, liquidity, and funding for the world's largest banks through our markets franchise
• Serving family offices and high net worth individuals through our wealth management franchise
• Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers
• Advising large global corporations on a range of trust and other solutions
• Providing integrated managed data services to asset managers
• Role-Specific Responsibilities Investor Services Operations -
  • M1Performs transfer agency operations services on behalf of clients including financial control accounting and subaccounting, fund settlement, cash reporting, DDA reconciliation, wire room activities, tax reporting, commissions and corporate actions.
  • Manages team in processing distributions, completion of NAV/Rate updates, fund audit fulfillment, gain and loss reporting, settlement, commissions, invoicing and financial payments.
  • Manages relationships with assigned clients and ensures all questions are answered and issues with fund transactions, accounting, and reporting are resolved.
  • Manages processes and oversees a team to ensure that new client onboarding is successful and fund security master records are maintained in accordance with departmental policies and procedures.
  • Ensures clients are in compliance with IRS regulatory standards. Makes accurate and timely delivery of all tax forms to shareholders.
  • Oversees Federal and State reporting requirements, ensuring timely and accurate information reporting. Plans, allocates and monitors workflow to ensure that internal and external projects are accurately and timely completed.
  • Analyzes, organizes and coordinates a variety of tax reporting initiatives to ensure accurate and timely filing for various mailings.Ensures team adheres to quality standards.
  • Analyzes trends and implements processes to improve team performance.Responsible for the effective leadership and development of team members.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a small transfer agency operations team.Contributes to the achievement of team objectives.
    Qualification:
    
    Associates degree or the equivalent combination of education and experience is required. 4-5 years of total work experience with at least 0-1 years of management experience preferred. Experience in transfer agency operations preferred..
    
    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
    
    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
    
    Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Keywords: The Bank of New York Mellon, Worcester , Assistant Manager, Investor Services Operations, Accounting, Auditing , Westborough, Massachusetts