Collections

Location: Lynn
Posted on: June 23, 2025

Job Description:

Collections Rep Temp-Perm 9-5pm $27hr Ability to take notes; update account status and customer information Meet or exceed monthly performance goals, deadlines and objectives Adhere to consumer protection laws and FHC's standard practices and policies Research and identify issues attributing to account delinquency and resolve them by working with the customer Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis Enlist the efforts of sales and senior management when necessary to accelerate the collection process Review and monitor assigned accounts and all applicable collection reports Respond to customer inquiries, resolve client discrepancies, process and review account adjustments Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment Establish and maintain cooperative working relationships Requirements: Knowledge of Billing and Collections Procedures Possesses excellent verbal, negotiation, customer service and communication skills Well organized, Results driven, and able to work in a high volume and fast-paced office environment Strong attention to detail Ability to resolve challenging situations calmly and professionally Capability to work independently and to adapt to a fast-changing environment Preferred Skills: Familiar with Sedona Office Accounts Receivable knowledge Physical Demands: This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary Position Type and Expected Hours of Work Full Time Monday through Friday 9:00am-5:00pm 40 hours weekly

Keywords: , Worcester , Collections, Accounting, Auditing , Lynn, Massachusetts