Adecco is currently assisting a local client in their search to
fill a Customer Support Tech job in Hopkinton, MA. This is a
temporary opportunity. As a Customer Support Tech you will be
responsible for initiation, development and execution of assigned
projects within a defined period of time, as well as making sure
project milestones and targets are met. Apply Now if you meet the
qualifications listed below!
Ensures knowledge of all the products and works on transactions,
such as activations, disabling, etc. under supervision. Has a
strong background in customer service. Works with support sales to
confirm eligibility for customer upgrades. Provides communication
conduit for non-standard activities, following through as
appropriate for the customer (internal/external). Utilizes the
licensing tools, systems generators, processes and procedures for
day to day roles and responsibilities. Follows and adheres to
policies, procedures and standards relating to license
PRINCIPAL DUTIES AND RESPONSIBILITIES
-Perform basic licensing transactions: activations, rehost, partial
rehosts, AF Jobs, disabling of products.
-Assists customers in locating licenses or regenerating
-Attends training courses, seminars, and workshops to refresh and
constantly improve skill set.
-Maintains good internal and external customer relationships.
-Works under normal supervision. Follows established directions.
Work is reviewed for accuracy and overall adequacy.
-Contributes to the fulfillment of projects and organizational
-Intra-organizational, Inter-organizational and external customer
-Ability to work in a high-pressure environment.
-Ability to work in a team environment.
-Basic computer skills.
-Customer Service skill.
Education Required: High School
Experience Required: 0-1 Years
Manager is looking for candidates for the CST Team in licensing
1st Shift: Monday through Friday 7am - 3pm - rotating weekends
2nd Shift: Monday through Friday 2 pm - 10 pm Shift: Monday through
Friday 11am - 7pm - rotating weekends
Adecco provides one of the most comprehensive benefits packages in
the industry to contract workers.
Click on Apply Now to be considered for this Customer Support Tech
in Hopkinton, MA or you can visit our website www.adeccousa.com to
search for other opportunities that are currently available.
Equal Opportunity Employer