Adecco is currently assisting a local client in their search to
fill a Customer Support Tech job in Hopkinton, MA. This is a
temporary opportunity. As a Customer Support Tech you will be
responsible for initiation, development and execution of assigned
projects within a defined period of time, as well as making sure
project milestones and targets are met. Apply Now if you meet the
qualifications listed below!
Provides support for Online Support services to external customers,
employees, and partners. Follows applicable process to ensure
excellence in Customer Service. Work hours comprise of shift
Principle Duties and Responsibilities:
Management Online Support issues including locked accounts,
password resets, Site Administration, and other Online Support
Work through Service Requests, email, and telephone.
Troubleshoot issues through to resolution.
Interface with applicable partner teams, IT, sales, and other
Implement escalation procedures as required.
Provides support and exhibits sense of urgency reconciling
Performs other duties as required.
-Troubleshooting/Problem solving skills
-Creative thinking (i.e. thinking outside of the box)
-Ability to multi-task
-Adaptability; easily adapts to change and new processes
-Ability to work in a high-pressure environment.
-Ability to work in a team environment
-Ability to work with a sense of urgency
-Basic computer skills
-Customer Service skills
Training will be delivered Monday - Friday during 1st shift hours
either 7:00am - 3:00pm or 9:00am - 5:00pm.
Provides front end non-technical support for company's Internal and
External Customers. Follows call handling procedures to ensure
excellence in customer service. Work hours comprise of shift
patterns, weekends, and holidays to cover a 24 X 7 period. Provides
service in English and other Languages.
PRINCIPAL DUTIES AND RESPONSIBILITIES
-Create, research and update service requests.
-Route service requests to appropriate product support teams.
-Interface with Global support teams and Field personnel.
-Implement escalation procedures as required.
-Execute Business Continuity procedures if needed, according to
established protocols. Business Continuity to be defined as
Disaster Recovery operations due to a variety of reasons, i.e.
problems with the network, operating system, telephony, etc.
-Performs contract entitlement checking and works with customer to
establish PO documentation for services if the customer is not
entitled for service. Performs Tiered Services enforcement based
upon customer's contract level and routes these customers to
appropriate service teams.
-Performs other duties as required. EMC Proven Professional
-Customer Service skill.
-Ability to work in a team environment.
-Able to adapt to change.
-Strong computer skills.
-Customer-Facing, Business-Level English speaking and writing
-Other Languages may be required.
Education Required: Associates Degree
Experience Required: 1-2 Years
Physical Requirements: No
Manager is looking for Shift - Monday to Friday 4 am to 12 pm
Seeking Portuguese speaking candidate.
Adecco provides one of the most comprehensive benefits packages in
the industry to contract workers.
Click on Apply Now to be considered for this Customer Support Tech
in Hopkinton, MA or you can visit our website www.adeccousa.com to
search for other opportunities that are currently available.
Equal Opportunity Employer