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Avaya Engineer

Company: Cognizant US Corporation
Location: Worcester
Posted on: December 4, 2019

Job Description:

Avaya Engineer We are looking for Avaya Engineer for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers. Major Responsibilities At least 5 years' experience on Avaya Aura platform including Communication Manager System Manager Session Manager At least 4 years' experience in telecom network design installation and maintenance Experience with Application Enablement Server Session Border Controller and Call Management Server Network experience preferred ability to understand L2 and L3 Network protocols and ability to perform VoIP troubleshooting Experience deploying and supporting VoIP end points including h323 and SIP devices as well as VoIP trunks and carrier SIP solutions Experience in implementing managing IVR solutions from Avaya Experience performing software upgrades on Avaya Aura Platform Experience with Nice Total View Experience in managing voice recording solution preferably Verint Call Recording Experience with ACD call setup and CMS reporting Strong Customer Service Attitude Good Communication and Team Work Skills Events Incidents and Service Requests tasks ***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. **Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity. 0 % Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Verint Entprs Feedback mgmt PL1 Required 2 Nice VOIP Logger PL1 Required 3 Avaya Aura PL1 Required 4 Avaya Communications Manager PL1 Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Application Development / Application Maintenance United States-Massachusetts-Worcester - MA USA, CLT Full Time Employee Full-time Standard Professional Day Job Nov 13, 2019, 2:13:41 PM IT Infrastructure Services IT Services - United States

Keywords: Cognizant US Corporation, Worcester , Avaya Engineer, Engineering , Worcester, Massachusetts

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