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Application Support Engineer

Company: SterlingBridge Insurance Agency, Inc.
Location: Worcester
Posted on: November 22, 2021

Job Description:

This position will primarily be responsible for the maintenance and administration of the agency management system (Applied Epic). This role will be the go-to resource for all support, onboarding, training, and reporting out of the system. The engineer will ensure all system users have the support and tools they need to successfully manage their workflows.
Direct experience with Applied Epic is a plus, but not necessary, and we are willing to train the right person. Some experience supporting an enterprise application (ERP, CRM, etc.) is preferred.In addition to a strong technical foundation, the ideal candidate will also have solid people skills in order to effectively communicate and work with the user base.As part of the IT Operations team, support and project duties outside of the primary application support will be assigned as needed.Position Responsibilities:

  • Responsible for all user configurations & installation of the thin client, as well as troubleshooting, training & support; provided ongoing workflow training across the enterprise.
  • Develop and manage various marketing campaigns via Applied Epic.
  • Responsible for Account Manager workflow design, development & training as well as auditing for compliance within New Business, Renewal, Endorsements, Cancellation/Reinstatement processes.
  • Participate in Help Desk support issues as needed.Qualifications/Education/Experience:
    • 1-3 years in an application support role.
    • Experience working with enterprise applications. (Salesforce, Dynamics, SAP, etc.)
    • Ability to tactfully interface with technical and non-technical personnel.
    • Familiarity with administrating Active Directory, Microsoft Exchange, Office 365, and related tools.
    • Effective written and verbal communication skills.
    • Highly motivated, organized, ability to manage time well, and customer service focused.Great Employee Benefits!
      At SterlingBridge, we recruit individuals who fit our culture and values.The atmosphere is fun and friendly with a high degree of professionalism. We respect our colleagues, customers and business partners. It is a challenging, dynamic and energized environment, with opportunities for personal and professional growth. If you are open-minded, driven and quick to learn we want to speak to you.Apply now and come grow with us!SterlingBridge offers more than a half-century of insurance industry know-how, insurtech leadership, and a "We're On It" spirit. We understand insurance agents, customers, and the tools they need to thrive.
      SterlingBridge offers a friendly environment and competitive salary in addition to the following benefits: Generous Paid Time Off, Health & Dental Insurance, Life Insurance, Short & Long Term Disability Insurance, Garage Parking, Matching 401(k), Pre-tax Medical & Dependent Care Reimbursement, Insurance licensing continuing education opportunities and free employee recognition and networking events.

Keywords: SterlingBridge Insurance Agency, Inc., Worcester , Application Support Engineer, Engineering , Worcester, Massachusetts

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