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Desktop Support Engineer Mac & Windows

Company: University of Massachusetts Medical School
Location: Worcester
Posted on: January 15, 2022

Job Description:

GENERAL SUMMARY OF POSITION:Its an exciting time to be at UMass Chan Medical School! U.S. News & World Report consistently ranks UMass Medical School near the top nationwide in primary care, and this opportunity gives the right candidate the chance to be part of an elite academic and research institution that is among the most affordable in the country. As a member of our Information Technology Department, you will join a dynamic team of dedicated individuals committed to delivering forward thinking solutions with a focus on continuous improvement. At UMass Chan Medical School IT we recognize and reward independent thought and innovative ideas. We have fostered an environment where the team dynamic is embraced and collaboration and FUN are core components of our culture! The PC Services Engineer is involved in all aspects of PC Services, resolving hardware and software problems in a multiple platform environment.

MAJOR RESPONSIBILITIES:Under the direction of the Manager of PC Services, provides second level support to end usersReview and advise companys standard PC hardware platformsReview and advise companys standard PC software suiteImplement and maintain the configuration of the PC SoftwareMaintain and repair PC hardwareMakes critical business decisions daily with minimal supervisionAcknowledge and resolve user service requests utilizing the service request management systemBroad application of standard principles, concepts and techniques, including working knowledge of related fields, toward the identification and resolution of user problemsProvide resolution to a diverse range of complex problemsFrequently interacts with all other areas of Information Services, and external customers as necessaryEscalates more difficult user issues as appropriatePreparation and presentation of troubleshooting documentation via Help Desk FAQsPerforms other duties and responsibilities as required.

REQUIRED QUALIFICATIONS:Some College education or formal training3-5 years of related experienceExcellent oral and written communication skillsTravel to off-site locations required.

Keywords: University of Massachusetts Medical School, Worcester , Desktop Support Engineer Mac & Windows, Engineering , Worcester, Massachusetts

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