Field Service Technician
Company: Disability Solutions
Location: Worcester
Posted on: April 19, 2024
Job Description:
OverviewThe Field Service Technician is a customer-oriented
individual who provides excellent service and customized solutions.
This individual repairs batteries, chargers and battery handling
equipment in a timely and efficient manner at the customer's site,
while also actively seeking opportunities to offer the right
products to the customer. You'll have access to a company vehicle
and training to make you effective. But, you need to bring a
working knowledge of standard shop tools, a good understanding of
basic electricity/electronics, and the ability to read, analyze and
interpret documents. If you enjoy bringing solutions to the
customer and don't mind getting your hands a little dirty, this
might be for you!Stryten Energy offers a strong benefit package
that includes the following:
- Competitive pay
- Bonus potential
- Medical, prescription, dental and vision plans
- Short-term, long term disability and employee life
- 401(k) plan with Company Match
- Paid Time Off
- Paid Holidays This position is home-based and requires travel
to customer sites in the local area per business needs. Employee
ideally will be based in Worcester, MA area. Apply online or text
strytenjobs to 97211 to begin your pre-screening
process!Responsibilities
- Ensure work orders/PIR's are filled out properly and in a
timely manner.
- Convey all information to the proper contact at the customer's
location to ensure customer satisfaction.
- Recognize and recommend safety and EPA issues.
- Keep the service vehicle in good working order and stocked
correctly, maintained to manufacturer's specifications.
- Practice safety and good housekeeping at customer site, in shop
and in all circumstances when representing Stryten Energy.
- Help out where needed (Shop) or as directed by Management
- Operate company vehicles in a safe, courteous manner, in all
traffic.
- Communicate with Management/Sales on any customer issues.
- Actively promote point of sale items and allied products and
services.
- Proper use of company funds and assets in the execution of the
job.
- Represent Stryten Energy in a neat and professional manner in
accordance with Stryten Energy standards.
- Ability to operate forklift truck, crane, and reach truck on a
regular basis.
- Perform service calls at customer locations to repair
batteries, chargers and Battery Handling Equipment in a timely
manner to meet customer's expectation.
- Ensure all information is conveyed to proper authority at
customer's location to ensure customer satisfaction.
- Demonstrates proficiency in the troubleshooting and repair of
competitor's equipment.
- Pursues new accounts.
- Recommends and implements improvements in the work
process.
- Interfaces with multiple levels of customers/dealers/management
to provide assistance and improvement ideas QualificationsWe're
looking for:
- Critical thinking and troubleshooting skills. Ability to work
independently with minimal supervision. A sharp eye for new
business opportunities!
- A high school diploma/GED/equivalent required, and one-to-three
years battery or field service experience is desired.
- If you have industrial maintenance experience, that would be
great!
- And, if you are certified to operate a forklift, that's the
right stuff! It's important that you be able to work independently
with minimal supervision to be successful in this role.OTHER
CATEGORIES AS REQUIRED:PHYSICAL DEMANDS
- While performing the duties of this job, individual is
regularly required to stand; walk; use hands to finger, handle or
feel; reach with hands and arms and talk or hear.
- Individual is occasionally required to sit; climb or balance
and stoop, kneel, crouch, or crawl.
- Ability to regularly lift a minimum 50lbs on a daily basis and
51 to 150lbs with assistance of equipment on a daily to weekly
basis
- Regular use of safety glasses. Vision requirements: close
visionWORK ENVIRONMENT
- The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- While performing the duties of this job, individual is
regularly exposed to moving mechanical parts and fumes or airborne
particles.
- Individual regularly exposed to high, precarious places; toxic
or caustic chemicals and risk of electrical shock.
- Noise level is minimal to loud.
- Surroundings clean to dirty. EEO StatementStryten Energy is an
equal opportunity employer where an applicant's qualifications are
considered without regard to race, color, religion, sex, national
origin, age, disability, veteran status, genetic information,
sexual orientation, gender identity or expression, or any other
basis prohibited by law.About StatementStryten Energy helps solve
the world's most pressing energy challenges with a broad range of
energy storage solutions across the Essential Power, Motive Power,
Transportation, Military and Government sectors. Headquartered in
Alpharetta, Georgia, we partner with some of the world's most
recognized companies to meet the growing demand for reliable and
sustainable energy storage capacity. Stryten powers everything from
submarines to subcompacts, microgrids, warehouses, distribution
centers, cars, trains and trucks. Our stored energy technologies
include advanced lead, lithium and vanadium redox flow batteries,
intelligent chargers and energy performance management software
that keep people on the move and supply chains running. An industry
leader backed by more than a century of expertise, Stryten has The
Energy to Challenge the status quo and deliver top-performing
energy solutions for today and tomorrow. Learn more at .
Keywords: Disability Solutions, Worcester , Field Service Technician, Engineering , Worcester, Massachusetts
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