Field Engineer 3
Company: Eteam Inc
Location: Rensselaer
Posted on: April 26, 2024
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Job Description:
*NIT1*About the companyeTeam was formed in 1999 with the goal of
becoming the company of choice for clients, talent and staffing
professionals. Today, were one of the fastest-growing global
companies and ranked as one of the best companies to work for by
Staffing Industry Analysts. We aspire everyday to do quality work
for our clients and help our talent work at some of the most
amazing companies.*Job Title: Field Engineer 3**Locat*i*on :*
*Rensselaer New York 12144**Duration: * *9+ months **Pay rate: $20
to 22/hr on w2 **# Of Positions: 01**Pre-screen Questions:*How many
years experience do you have with Laptop Break/Fix?How many years
experience do you have with Windows 7?How many years experience do
you have with Lenovo Hardware?How many years experience do you have
with Apple?How many years experience do you have with
Troubleshooting?How many years experience do you have with Software
Installs?How many years experience do you have with Networking?*Job
Summary** The main duties of this position will include Break fix
experience and customer service skills.* 1-2 years of technical
experience is Preferred. Manager will consider entry level/recent
grads as long as they have a good work ethic and are
trainable,*Summary:* As a Field Engineer 3, you will perform
activities associated with installing, diagnosing, maintaining, and
servicing computer-related products, including but not limited to
desktop & laptop computers, printers, network devices, standard
software, and low-end servers at customer sites, and/or depot
locations. This is a journeyman position for the typical desk side
support technician. You will be directed by Help Desk, Service
Desk, or script using standard methods, techniques, and tools. You
will also apply personal knowledge to resolve product support
issues that could not be addressed by service desk. Your
assignments will range in complexity from troubleshooting and
repair to more difficult device repair, including reloading and
re-imaging of PCs/laptops, and installing and optimizing HW/SW
networking products.*Responsibilities:** Provides support for
software, hardware and networking support for desktops, laptops,
and servers.* Provides maintenance and support on legacy products.*
Supports Core, server products.* Performs disk replacement on
enterprise storage products.* Installs and maintains PCs and
associated software, networks, servers, and peripherals.* Supports
network products from operational and maintenance perspectives.*
Performs installs, moves, adds and changes as required.* Tests and
certifies PCs, networks, servers, and client approved
applications.* Provides follow-up on problems or escalation.*
Maintains a high degree of professionalism in actions, demeanor,
and dress.* Ensures customer satisfaction throughout the service
delivery transaction.* Ensures client specific Service Level
Agreements are met and incident and request tickets are updated
accordingly within the ticketing systemJob Type: ContractPay:
$20.00 - $22.00 per hourSchedule:* 8 hour shiftWork Location: In
personby Jobble
Keywords: Eteam Inc, Worcester , Field Engineer 3, Engineering , Rensselaer, Massachusetts
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