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Sr Infrastructure Engineer with Application Packaging Experience

Company: Hanover Insurance Group
Location: Worcester
Posted on: August 17, 2019

Job Description:

Description Our Information Technology department is seeking a Sr. Infrastructure Engineer with Application Packaging experience to join our growing team in our Worcester, MA Corporate Headquarters. Responsibilities include researching, analyzing, designing, proposing, and delivering technology solutions that are appropriate for the business and technology strategies. Responsible for the general availability, maintenance and performance of the environment. This includes coordination with external vendors for support and maintenance activity as well as collaboration with appropriate IT teams to raise issues/risks within the environment with a focus to reduce incidents and maintain high customer satisfaction levels. This is a Full-time, Exempt role. Responsibilities: - Manage and drive incident, problem, and event management. - Actively participate in Change Advisory Board review meetings and contribute to process improvements/policy recommendations. - With an Enterprise lens, proactively identifies, participates in the design, and implements automation, scripts, and solutions for the future. - May participate with colleagues and architecture to develop roadmaps. - Contribute to developing and implementing cost effective solutions in alignment with technology roadmaps. - Understanding of how applications and infrastructure integrate to enable better business outcomes. - Builds, designs and documents cost effective technology solutions for transition into production. - Manages company assets, such as technology refresh planning and license management. - May take a lead role within a project. - Project manage domain specific initiatives/projects - Lead initiatives around continuous improvement for systems and environments. - Lead role in Disaster Recovery Program. - Collaborate with Architecture team and Operations to ensure full technology lifecycle is understood, optimized and managed effectively. - May be asked to participate and collaborate in the functions of Architecture. - Responsible for ensuring compliance with established security protocols and partnering to establish security configurations standards. Validating priority level of vulnerabilities. - Evaluates integration points and is able to identify the impact and potential disruption of a particular solution. - Providing technical consulting on complex issues surrounding the usage of the IT operational environment, on the integration of application systems into the environment and on a specific product. - Applies specific problem-solving methodologies to solve technology problems; analyzes information, develops strategies and recommends alternative solutions. Seeks out and escalates risks. - Proactively seeks out unknown technology risks, through team collaboration and discussion with subject matter experts. - Formally identifies risks and mitigation strategy options, including recommended approaches. - Takes ownership of all technology risks, ensuring mitigation and/or management. - Escalates technology risks to the appropriate level when required to gain visibility or action. Key Measures of - Successfully deliver prioritized projects while balancing operational responsibilities - Delivery of incident, problem, change and event management in accordance with Hanover's ITSM framework and SLA's - Collaborate and demonstrates Hanover's core values and guiding principles - Highly effective working in a matrixed organization. - Value and demonstrate innovation contributing to the success of the organization. Requirements: - Three or more year's application packaging experience in various technologies including Flexera AdminStudio utilizing MSI technologies, App-V, Click To Run and MSIX. - Expertise in Microsoft System Center Configuration Manager (SCCM) Systems Management Solution and Microsoft Intune. - Strong knowledge of workstation imaging technologies with a focus on MDT and SCCM. - Participate in patch deployment cycle for workstation environment using System Center Configuration Manager (SCCM) - Work with current vulnerability management tool at Hanover and maintain operational processes for the Workforce Computing Services group - Fundamental knowledge of cross platform environments. Support systems including desktops, laptops and virtual desktop devices utilizing Windows XP, Windows 7, Windows 10, MS Office, Exchange e-mail, and/or other proprietary software. - Experience with upgrading the Microsoft Office platform to current version utilizing various industry tools to assess compatibility, partner with business users on individual department assessments, make go forward decisions, and recommend action plans to remove blockers. - Demonstrated knowledge of Microsoft Active Directory (On-premise) and Azure Active Directory. - Experience utilizing VBA scripts, PowerShell and other scripting tools. - With an Enterprise lens, proactively identifies, participates in the design, and implements automation, scripts, and solutions for the future. - Candidate should have extensive knowledge of desktop system, application software and associated desktop hardware, network and server environments, be familiar with the development and maintenance of custom desktop software applications and their distribution methods. - Demonstrated leadership experience and the ability to lead in a team of workstation engineers. - Strong coaching skills, Ability to step outside role confines and help teach and enable other team members. - The ability to understand, translate, and align business goals with technology direction is essential. - Candidate must possess excellent business & requirements analysis skills, implementation and configuration skills. EEO Statement: 'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.' As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. Requisition #: 11901

Keywords: Hanover Insurance Group, Worcester , Sr Infrastructure Engineer with Application Packaging Experience, Engineering , Worcester, Massachusetts

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