Taproom Retail Manager
Company: Tree House Brewing Company
Location: Charlton
Posted on: February 24, 2021
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Job Description:
We are looking for a creative individual to join and grow with
our very tight family here at Tree House with the position of
Taproom Retail Manager. This is an excellent opportunity for a
quality-focused, talented hard worker who's passionate about
driving business success, developing teams, and providing the best
customer service...down to the last detail. The individual will be
expected to perform all of the tasks and activities associated with
managing Tree House's Taproom/Retail environment. The Taproom
Retail Manager will report to our Director of Retail and be an
integral part of our management team. This is an integral role and
well suited for an individual who has initiative, can get up to
speed on our culture and processes quickly, takes pride in minor
details, and understands their impact when considered as a
collective whole in the brewery. This opportunity promises an
invigorating and exciting environment where good work is done so we
always look for flexibility and a sense of humor in addition to
other valuable traits like intent, hard work, and good
communication skills.It's a great time to join the team to be a
part of our growth to come. We are expanding and we continue to
build on this creative, eclectic endeavor in our new,
state-of-the-art facilities and we couldn't be more excited and
grateful for what's ahead. The position is FULL-TIME and will be
based in Charlton, MA and will include workdays in our other
facilities.As a Taproom Retail Manager, you will assist the
Director of Retail with the overall daily operations and upkeep of
Tree House Taproom/Retail and the responsibility of it through
supervision, presentation, and coordination of day-to-day
activities of crew members. Activities will include* Consistently
work hard to create a welcoming and informational environment for
the customer by greeting and assisting wherever help is needed most
at that time, as well as quickly responding to customer inquiries
and needs.* Actively promote ideas for operational improvement;
respond promptly to management inquiries, assignments and
deadlines.* Ensuring overall cleanliness and organization of
store/retail/bar area ensuring the overall appearance of Taproom
displays and environment are kept at the highest level, including
signage, cleanliness & decor.* Updating all availability on media
sites as needed. * Leading by example and promoting efficiency,
strong work ethic, initiative, and great culture. * Communicating,
upholding and enforcing company policies and best practices -
including an understanding and ensuring adherence to workers
compensation, benefits, anti-harassment, anti-discrimination and
other legal standards and Tree House policies and procedures. *
Assuring all staff are continually informed and in compliance with
all health, safety, sanitation and emergency policies.* Planning,
assigning and enforcing daily responsibilities and tasks of all
team members.* Ensuring responsible service of alcohol to
customers, and makes sure all crew members are doing the same*
Solving problems related to customers, crew members, or the
business itself; communicating issues, trends, issues and action
plans to Director of Retail * Upholding company culture and driving
an amazing customer experience, also guiding and teaching each team
member to do the same. * Collaborating with other management on
employee and customer service issues.* Conducting reviews,
check-ins and employee performance plans with Retail Staff
evaluating employee performance and growth and providing regular
feedback.* Assisting in all personnel matters including hiring,
discipline process(es) and termination ensuring proper completion
of all hiring, employment, termination forms/paperwork and
maintenance of proper personnel files and recordkeeping and submits
to HR.* Assisting as needed with orientation and train new
employees on all aspects of their role and the business* Ensure
training initiatives are being met and assist in regular training &
development of staff to promote knowledge, efficiency and growth;
coordinating with team to schedule periodic trainings as needed*
Creating and distributing weekly staff schedule, taking into
account annual vacation and holiday schedules and incorporating
schedule requests where appropriate or as directed by Director.
Ensuring that shifts and responsibilities for supervisors and other
staff are covered during vacations and emergencies.* Oversee
inventory logging between systems and communicate to Director and
Head Brewer to suggest limit changes as needed. * Is responsible
for all cash handling and documenting it on a daily basis - at the
beginning, middle, and end of shift. This includes making change,
scheduling cash drops from registers and depositing them into the
safe, and counting and distributing tips.* Is responsible for
conducting opening and closing the taproom and retail store. *
Thinking critically every day, and making appropriate decisions in
the company's best interest.* Other tasks as assigned by
management.Applicant Requirements * Minimum of 3-5 years of
management experience in the hospitality industry* Strong
organization and communication skills to discern and address the
needs of customers, employees, stakeholders, and company
leadership.* Demonstrated ability to cultivate strong relationships
within the organization and community-at-large* Demonstrated
leadership capacity motivating and unifying teams.* Ability to
manage competing priorities within a dynamic environment.* A
constant learner, able to flourish in a fast-paced, high-growth,
entrepreneurial environment.* Passion for Tree House's vision and
the craft beer business; Strong knowledge of craft beer a plus.*
Expertise in driving efficiency in business despite practical
constraints.* Able to work effectively with people at all levels
across the organization.* Goal-oriented with ability to demonstrate
impeccable integrity, critical thinking, good judgement, sense of
urgency and honesty.* Experience in quality control, policy
adherence, and other protocols* Effective leadership skills with
experience managing others* Strong understanding of product and
labor costs with proven track record of hitting and maintaining
target goals* You are self-motivated and able to work autonomously,
with a focused and hard working attitude* A quick learner who is
able to work with minimal or no supervision* Ability to multitask
and work coolly and professionally in time sensitive situations*
Must have good communication skills with the ability to both
receive feedback and offer ideas * You are not afraid to speak your
mind * Ability to troubleshoot issues and/or pivot plans quickly in
order to coordinate corrective actions needed * Meticulous
attention to detail* Ability to push, pull, bend, and lift in
excess of 50 lbs. as necessary to perform required tasks as
assigned throughout the workday. * Must be able to stand, walk for
long periods of time* Ability to work early, long hours with
flexibility and the ability to work beyond normal working hours, on
weekends, and in other positions temporarily, when necessary to
ensure product delivery Benefits And Perks* Health & Dental
Insurance covered in full by Tree House * 401K w/ employer match *
Generous PTO including vacation, personal, sick, and paid holidays
* Company Gym * Merch and Beer credits and then some* Annual Hobby
stipend * Consistent reviews to assess progress and your own
personal happiness* Options to participate in killer team/company
sponsored events * Culture! You will work in an environment of
driven & intelligent people who have a good time and are constantly
striving to improve At Tree House, we work as a team and we work
very hard. . . with purpose and intent. We do not cut corners and
we do not take the easy route. We encourage dissent, critical
thinking, and an ongoing desire to improve. Our goal is to make the
best beverages in the world and serve it in the most friendly and
memorable environment possible - that is our obsession, and that is
what drives us to do what we do.Thanks for reading! To be
considered, follow the link to apply and include your resume, cover
letter, and references within your cover - No phone calls.We are
committed to creating a diverse and welcoming workplace that
includes partners with diverse backgrounds and experiences. People
of color, women, LGBTQIA+, veterans and persons with disabilities
are encouraged to apply.
Keywords: Tree House Brewing Company, Worcester , Taproom Retail Manager, Executive , Charlton, Massachusetts
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