Lead Guide - Assistant Retail Operations Manager

Company: Neta
Location: Hopedale
Posted on: April 9, 2021

Job Description:

Location: Franklin, MA
Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.
IN A NUTSHELL---
An Assistant Retail Operations Manager is responsible for managing the environment in the dispensaries in order to balance operational goals with the hospitality and service standards that NETA is known for. This role embodies professionalism and resilience at all times as to be a beacon for the entire team in moments of ambiguity and change. The overarching goal of an Assistant Retail Operations Manager is to protect the experience of our clients and our team to ensure that NETAs core values are demonstrated at all times. The Assistant Retail Operations Manager reports directly to the Store Manager and Assistant Store Manager. Direct reports include Guides and Training Ambassadors.
Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision--- pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING
Maintains dispensary operations by adhering to NETA Policies & Procedures for the daily operation of the dispensary and fully comply with state medical and recreational cannabis regulations Supervises, leads, and inspires staff through coaching and example setting Responsible for implementation, coaching, and follow through on Performance Management for a subset of Guides, including SMART Goals, quarterly check-ins and taking a direct hand in the annual review process Maintains focus on meeting the locations financial goals and tracking the progress toward these goals Completes store operational requirements, including Guide station assignments, proper floor coverage and management of client experience Diagnoses areas of improvement and works to build and implement action plans to improve performance, growth and efficiency through partnership, foresight and active management Responsible for interacting with clients, providing knowledge, information and resources on a regular basis Ensures staff maintain privacy and confidentiality of sensitive patient information at all times Act as a liaison between clients and NETA management to continually improve the customer experience Working closely and effectively with all teams involved in the retail operation, including Inventory, Call Center, and Security Utilize the point of sale record-keeping system to maintain and manage patient records and other important information Perform daily reconciliation process between state system and point of sale system for medical patients Responsible for all cash handling procedures Other duties and tasks as assigned
EXPERIENCE AND SKILLS YOU'LL BRING Age 21 or over (Required) High School Diploma or equivalent (Required) Valid Government Issued Photo ID (Required) Minimum 1-year experience in a supervisory position leading a team in a fast paced environment (Required)Knowledge of basic computer skills including the Google Suite, Point of Sale software and cash management (Required)Must be able to work evenings, weekends, and applicable holidays (Required)Must have the experience and ability to respond quickly, and shift focus and priority to support NETAs needs while keeping an efficient operational flow (Required)Exceptional leadership, interpersonal, coaching and multitasking skills Ability to deal with problems and resolve in a calm, professional manner Maintains the stamina and resilience needed to be a consistent and effective leader at NETA Superior verbal and interpersonal communication skills. High-energy, mature, and hands on leadership skills. Outgoing, positive attitude and strong work ethic. Ability to work collaboratively and be a dynamic force for change and growth.Ability to work effectively under pressure while maintaining composure at all times.
YOU WILL BE SUCCESSFUL IF YOU--- Are self-motivated; micro-managing isn't fun for anyoneRoll your sleeves up and do the work; strategy is important, but so is getting stuff doneCan work fast and be flexible; our industry is always changingPlay nice with others; we collaborate with each other a lotThink creatively; sometimes, the "traditional" solution isn't the best one
WHAT YOU GET Consistent, reliable benefits; Full medical/vision/dental, 401k with the possibility of a company match, access to company-sponsored well-being programs Balance and flexibility; paid time off, paid parental leave, flexible work arrangementsFinancial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast- growing company and industryEmployee discountChance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity
PHYSICAL REQUIREMENTS Ability to walk/stand for prolonged periods of time, and perform computer processing operations. Must be able to accommodate a varying schedule based on operational needs. Ability to handle stress in performing multiple tasks. Ability to lift 30 lbs. unassisted.
PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values - Integrity - Collaboration - Alignment - Intentionality - Accountability - Agility
We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
DISCLAIMER Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.





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Internal ID: 18692PandoLogic.Category: Retail, Keywords: Assistant Store Manager

Keywords: Neta, Worcester , Lead Guide - Assistant Retail Operations Manager, Executive , Hopedale, Massachusetts