Workday Enablement Manager - USA Virtual/ Work from Home (WFH)

Company: Alight Solutions
Location: Worcester
Posted on: November 19, 2021

Job Description:

Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team. Because transformation takes a workforce. Learn more at . The Application Management Services (AMS) Enablement Manager is responsible for steady-state, production cloud environments for our customers. Manages the client partnership and communicates priority of work based on client business objectives internally and interfaces directly with Consulting managers, Analysts & Consultants (onshore and offshore). Serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs. This consists of acting as the primary contact for clients, providing high-touch, and direct customer service. Key Responsibilities:

• Act as the primary client contact in the delivery of AMS Services to Support Desk and/or transactional clients. Effectively managing adjusting priorities and deliverables for a portfolio of 5-12 clients.
• Executes tasks with minimal supervision to ensure Alight quality delivery and client satisfaction.
• Monitor Service Level Agreement Reports.
• Report and present to clients on service levels to ensure contract value for customer (Quarterly Service Reviews and Contract Service Reviews).
• Provides direction and guidance internally to less experienced colleagues by directing and reviewing their deliverables.
• Identify areas of internal process improvement and work with internal resource to implement change.
• Identify additional opportunities for enhanced service for our customers.
• Oversee successful delivery of services to committed SLA's working closely with customers and internal teams.
• Liaise between business, technical, and sales stakeholders and contacts.
• Participates in or manages customer projects to ensure on-time, quality, and successful delivery of service.Knowledge, Education and Skills Proficiencies:
  • Bachelor's Degree or equivalent experience in technical, business, human resources, or financial discipline
  • Workday Certification is a requirement of the role. Candidates that are not certified will be considered for the role but they will need to successfully pass Workday certification as well as on-going successful re-certification.
  • Strong technical aptitude and phenomenal communication skills are a must for this role
  • Ability to be effectively and actively engaged on multiple, concurrent projects
  • Able to prioritize and organize increasingly complex work to ensure overall timeliness and quality standards
  • Ability to work in a fast-paced environment and to adapt to frequent change
  • Advanced experience with Excel and PowerPoint
  • Exhibits problem-solving skills, including troubleshooting issues and escalates as appropriate
  • Excellent communication skills, both verbal and written, including clear articulation of complex messages and requirements
  • Demonstrated commitment and achievement to delivery excellence and client satisfaction
  • Excellent organizational, analytical and planning skills
  • Ability to understand the customer better than they do, anticipate future needs and help determine the ideal solution for issues and processes
  • A passion for collaboration and a willingness to think outside the box to develop processes and tools suited for the change involved in the enablement of cloud platforms
  • Able to drive continuous improvement
  • Comfortable working across global organizations
  • Able to perform well in the face of tight deadlines and tough technical and organizational challenges
  • Steadfast and calm in difficult situationsWork Experience:
    • 3+ years' experience in professional services or technical project management
    • Experience in Customer retention strategies and activities will provide the right base for this critical mission
    • Experience with Workday or equivalent platform is preferred
    • Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support (preferred)
    • Experience with a ticket management software is a plus
    • Requirements gathering methodology and experience with Agile processes (preferred)
    • Understanding of Application development and Release Management processes in the Cloud (preferred)
    • Proven experience working creatively and analytically in a dynamic environment
    • Self-starter; Takes initiative to build skills in other areas by leveraging available resources Experience implementing complex, practical business solutions under multiple deadlines
    • Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner
    • Superior team organizer and lead, with the ability to coordinate and motivate technical staff By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionAlight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Diversity Policy StatementAlight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.#LI-RemoteWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
      Colorado Equal Pay for Equal Work Act Statement. Please note, offers are being determined on an individual basis. Alight takes into consideration the candidate's experience, education, certification/credentials, market data and internal equity. The estimated minimum salary for this role is $101,300.00/year (full-time). In addition to the base salary, this position may be bonus eligible. For specific benefit details, please visit this URL: https://bit.ly/Alight-Benefits
      DISCLAIMER:
      Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.CategoryFirst-Line Supervisors of Office and Administrative Support WorkersEducationBachelor's DegreeExperience3 to 20+ yearsJob typeFull time

Keywords: Alight Solutions, Worcester , Workday Enablement Manager - USA Virtual/ Work from Home (WFH), Executive , Worcester, Massachusetts