Project Manager

Company: NTT DATA Corporation
Location: Worcester
Posted on: November 22, 2021

Job Description:

Req ID: 161171 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Manager to join our team in Worcester, Massachusetts (US-MA), United States (US). Roles & Responsibilities * The Employee is expected to work as an Incident Manager for application related Incidents. * Leading and driving the incident management team to resolve incidents pertaining to application domain; * Focusing on communication and execution of IT services required for seamless operation of production applications and systems; * Engaging a global support organization, utilizing a blended resource model of on-site, onshore, and offshore team members, including resources from within the company and resources from vendor partners. * Coordinating with other IT departments, Infrastructure and Business partners for resolving incident tickets; * Prioritizing, troubleshooting, resolving IT Production Issue tickets and providing short-term workaround procedures to address system issues; * Working with the team to develop and communicate effective short-term workaround procedures to address system issues; * Overseeing marketing applications with business capabilities while maintaining the highest level of system availability; * The Employee would be tasked with managing small to medium projects with top-down oversight from inception to completion. * The Employee would be coordinating with team leads and other technical personnel throughout all stages of the project as needed. * The Employee is expected to manage multiple teams with multiple skills sets to resolve day to day project issues and incidents. * Developing summaries of applications issues with root cause and preventive measures; * The Employee is expected to work as an Incident Manager for application related Incidents. * The Employee is expected to have Organization and time management skills. * SLA & Metrics Management. * Hold regular technical team meetings to help address any questions or challenges regarding upcoming projects or issues * Creating plans, including setting targets for milestones, adhering to deadlines, and allocating resources * Facilitate meetings * Prepare weekly client status reports * Prepare/update monthly Service Level agreement reports - focused on process improvements & incident reduction * Prepare/update quarterly (QBR) & monthly reports * Performing trend analysis and working towards incident reductions to minimize business impacts and service disruptions; and Qualification Required : * 10 + years of experience around Application development * 8+ years of Project Management Experience. * 3+ years of ITIL Framework & ITSM processes. Preferred: * Utilizing ITIL concepts and practices to define and utilize IT service operations; * ServiceNow reporting and work experience in Incident, Problem & Change Management * Strong Business Acumen - Knowledge of P&C products preferred * Knowledge of various project management methodologies (e.g., agile/scrum) * Basic understanding of how Windows , Linux & Middleware environment integrate with applications. * Basic understanding of how databases integrate with applications. * Familiarity with project management tools such as MS Project, Planview, Jira, and/or Leankit. * About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. #INDAPPS

Keywords: NTT DATA Corporation, Worcester , Project Manager, Executive , Worcester, Massachusetts