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Assistant General Manager/Operations Manager

Company: Homewood Suites by Hilton Worcester
Location: Worcester
Posted on: January 16, 2022

Job Description:

We are seeking a hands-on dynamic individual to join our team at Hilton Garden Inn Boston/Logan as Assistant General Manager.

The ideal candidate will have a strong operational background and will be responsible for the day to day operation of the hotel with an emphasis on associate and guest relations, food and beverage, development of people, financial results and quality assurance.


- Practices a hands-on and engaging leadership style, training and leading team members to deliver top of class guest experience.
-Determines processes that identify and resolve problems and improve the guest experience.
- Perform administrative duties that comply with all accounting procedures and SOP's, including the timely and accurate completion of payroll.
-Participate in Interviewing, hiring, coaching and counseling associates.
-Participate in associate orientation and coordinate position on-boarding process.
-Monitoring of staff to ensure the adherence to established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with field office support staff and property owners.
-Achieve budgeted revenue and profit goal while balancing cost containment with guest and employee satisfaction.
-Communicating clearly in written and verbal forms with the ability to present concepts and ideas to management, peers, and associates.
-Lead by example to build morale and teamwork engagement.
-Communicates goals and objectives and inspires associates to achieve those goals.
- --- Other duties as required.

Keywords: Homewood Suites by Hilton Worcester, Worcester , Assistant General Manager/Operations Manager, Executive , Worcester, Massachusetts

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