Training and Development Manager
Company: Worcester Housing Authority
Location: Worcester
Posted on: May 13, 2022
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Job Description:
POSITION SUMMARY:
Under the direction of the Chief Employee Experience Officer, the
Training & Development Manager creates, coordinates, implements,
facilitates, and oversees the WHA's agency-wide employee training
and performance management programs. The Training & Development
Manager works with department vice-presidents to ensure that all
employees are provided with a robust training curriculum,
professional development resources and growth opportunities, and
identifies new and ongoing training and development needs that
align with the agency's mission, vision, and goals and implements
those programs from needs assessment through post-program analysis.
This position is a full-time, fully-benefited, onsite (not remote)
position Monday through Friday, 8:00 a.m. - 4:30 p.m. in Worcester,
MA. This position may require occasional work outside of normal
business hours to attend events, conferences, or seminars.
ESSENTIAL FUNCTIONS
1. - - -Identifies agency training and development needs through
assessments, interviews with department heads and staff, review of
current training materials, and job shadowing.
2. - - -Captures and tracks trainings for employees within assigned
time frames and communicates results to managers and Human
Resources.
3. - - -Designs and coordinates employee training and development
plans, including determining audience, training needs, and
platforms for training delivery, as well as preparing materials,
presentations, quizzes, and certificates.
4. - - -Conducts post-training analysis including surveys to
monitor and evaluate program effectiveness, success, and return on
investment.
5. - - -Looks for ways to optimize common employee trainings into
web-based classes, including quizzes and other interactions as
needed, and creates new trainings designed to be delivered
electronically for consistency and convenience purposes.
6. - - -Works with department vice-presidents to establish and
maintain training manuals and to ensure they are reviewed and
updated regularly.
7. - - -Conducts check-ins with new employees at various times
periodically during their first year to ensure they are getting the
resources they need and a satisfactory onboarding experience;
periodically meets with tenured employees for a full view of the
employee experience.
8. - - -Works with supervisors to provide leadership training,
coaching, and guidance in dealing with personnel matters with their
staff, including overseeing and approving all employee improvement
plans (EIPs).
9. - - -Manages the employee performance evaluation process,
including updating forms as needed, reviewing evaluations to
confirm they are useful and reliable, assisting managers in
establishing SMART employee goals, and ensuring timeliness of
submission.
10. -Creates and leads agency-wide professional development
workshops and lunch and learns, designed to encourage
collaboration, positivity, learning, equity, and growth.
11. -Searches for gaps in training content and materials that need
updating to generate higher productivity and safety among
staff.
12. -Collaborates with vendors and third-party training providers
to arrange employee registration for and participation in outside
training programs.
13. -Prepares, implements, and manages agency training budget.
14. -Continually researches methods and techniques in workplace
training and remains up-to-date on developments within the
industry.
15. -Works with the WHA Marketing Specialist to create internal
marketing materials to announce training programs and details.
OTHER RESPONSIBILITIES:
1. - -Performs similar job-related duties as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
1. - - -Four (4) year college degree.
2. - - -Minimum of three (3) years of experience directly
supervising staff.
3. - - -Experience as a trainer, or training facilitator,
particularly in assessing training needs, designing and developing
materials and curricula, analyzing effectiveness, and leading and
facilitating adult training experiences.
4. - - -Knowledgeable about current job training methods and
techniques and best practices in learning and development.
5. - - -Strong leadership and customer service skills.
6. - - -Ability to manage up - communicating effectively with
senior leadership and to coach supervisors and managers in creating
effective, productive teams.
7. - - -Outstanding interpersonal communication (both oral and
written), including public speaking and presenting.
8. - - -Excellent computer skills, including proficiency in
Microsoft Office programs.
9. - - -Multicultural sensitivity and awareness; ability to
communicate effectively with diverse audiences.
10. -Exceptional organizational skills, including the ability to
multi-task and manage priorities.
11. -Ability to be relied upon to be available to work.
Keywords: Worcester Housing Authority, Worcester , Training and Development Manager, Executive , Worcester, Massachusetts
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