Associate Manager

Company: Storage Rentals of America
Location: Worcester
Posted on: May 14, 2022

Job Description:

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 250 locations across 17 states. Our mission is to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers.
At Storage Rentals of America, we offer a career with opportunity to grow. We strongly believe in developing our talent and promoting from within.DescriptionWe are currently looking to add an Associate Property Manager to our growing portfolio. The Associate Property Manager is responsible for the successful operation of an SROA property including:

• Follow company Sales Process to Solve Customer Storage Needs.
• Execute and explain Lease Agreements.
• Assists with all lead follow-up and reservations per company guidelines.
• Provide excellent customer service and build rapport with customers face-to-face and over the phone. Pro-actively respond to customer complaints and resolve service issues.
• Accept and post payments, balance cash drawer and petty cash. Prepares bank deposits per company guidelines.
• Assists with calling past dues tenants in accordance with company collection process.
• Perform Daily Checklist tasks including opening / closing procedures, lock checks, tenant letters, print and analyze required reports, order supplies and ensure proper merchandising standards.
• Perform cleaning and light maintenance on property to ensure units are rent ready and grounds are kept to company cleanliness standards.
• Other duties as assigned.Position Requirements:The ideal candidate will possess a winning attitude, outstanding customer service skills and a proven track record of success in sales!
  • Minimum one-year customer service experience. Ideal candidates will come from a customer facing, sales-oriented position such as retail sales, hotel, car rental, collections agency, call center.
  • Proficient in Microsoft Office: Word, Excel, and Outlook. Experience using software programs.
  • Strong communication and interpersonal skills.
  • Must be able to work independently and as a part of a small team.
  • Excellent problem resolution skills including the ability to use tact and diplomacy.
  • High School Diploma or GED equivalent.
  • Valid Driver's License and access to reliable transportation.
  • Ability to work Monday - Friday 9:30 AM to 5:30 PM and Saturday 9:30 AM to 4:00 PM
    SROA Offers:
    • Competitive hourly pay with bonus potential
    • Medical/Dental/Vision Coverage
    • Generous 401(k) match
    • Paid Time Off
    • Work life balance with no evening hours and Sundays off
    • Learning and development opportunities to maximize your potential
    • Great Culture
    • Opportunity to work independentlyWe are an equal employment opportunity employer.

Keywords: Storage Rentals of America, Worcester , Associate Manager, Executive , Worcester, Massachusetts