Service Management Lead
Company: NATIONAL GRID CO USA (NE POWER)
Location: Worcester
Posted on: May 15, 2022
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Job Description:
As part of National Grid's continued commitment to safety, all
new hires must be fully vaccinated against COVID-19. Anyone unable
to be vaccinated, either because of a sincerely held religious
belief or medical reason can request a reasonable accommodation.Job
Title: Service Management Lead About us
National Grid is hiring a Service Management Lead for our security
operations team in Northboro, MA. - This role offers hybrid working
however you will be required to reside in our service territory or
contiguous states. - (National Grid Office Locations: New York (New
Jersey, Connecticut, Pennsylvania ) Massachusetts (Rhode Island,
New Hampshire, Vermont, Washington DC) and Minnesota. - - -
Every day we deliver safe and secure energy to homes, communities,
and businesses. We are there when people need us the most. We
connect people to the energy they need for the lives they live. The
pace of change in society and our industry is accelerating and our
expertise and track record puts us in an unparalleled position to
shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers,
reducing the cost of energy delivery today and pioneering the
flexible energy systems of tomorrow. This requires us to deliver on
our promises and always look for new opportunities to grow, both
ourselves and our business. -About the roleThe Vulnerability
Testing team is part of Vulnerability Management within the
National Grid's global Security Team. We support the Security
Team's operations by identifying vulnerabilities and security
issues via penetration testing assessments. We also identify
real-world threats posing a genuine risk to National Grid;
replicating behaviours of threat actors, assessed by Government and
commercial intelligence providers. - -The Team is comprised of
specialist, in-house testers based in both the UK and US, and is
supplemented by a panel of vendors made up of industry leading
Penetration Testing companies. One of the core services offered by
the Team is security assurance testing for internally delivered
projects, ensuring a high security standard for new systems. - -As
a key part of the strategy to grow the Team in maturity, we are
seeking an individual who will be accountable for developing and
leading a service management function within the Testing team. This
function will be responsible for managing the "front door" for
testing requests; guiding projects through each stage of the
process, and coordinating with vendors to deliver testing services.
- -As the lead of this function, you will manage two reports who
will work on the day-to-day coordination with projects and vendors.
You will own the project testing process, making improvements where
necessary, to provide a robust and efficient service that delivers
consistently on the businesses needs. Levels of customer
satisfaction will be monitored to provide indicators of the quality
of service being provided. - -A significant responsibility of this
role will be to manage the relationships with our global panel of
vendors; establishing a comprehensive QA process for their
deliverables, and monitoring their compliance with contractual and
service level agreements. You will hold monthly reviews to maintain
a high quality of service, and develop improvement plans where
necessary. - -You will report to the Vulnerability Test Team Lead,
and work with them to produce MI metrics to be presented to senior
leadership; providing an accurate view into how the team is
operating. - -This role would be ideal for someone with strong
experience in managing vendor relationships, and who is process
orientated, organised, and has great communication skills. As a
customer facing role, it will require skilful stakeholder
management to promote high levels of customer satisfaction.
Previous experience managing a service or vendors in an IT or cyber
security environment would be a distinct advantage for this role. -
-Key Accountabilities (please indicate if these are direct or
indirect accountabilities):
Essential
Formal certification in one of the following:
-More InformationNational Grid boasts the following benefits:
-Financial
--- - - -High 401(k) company match
--- - - -Help with Student Loan payback
--- - - -Tuition Assistance and Rewards
--- - - -Comprehensive Discount program including electric
vehicles
--- - - -Pet Insurance
--- - - -Adoption Assistance
Professional development
--- - - -A highly skilled team to work and learn from.
--- - - -Multiple Avenues for On-Demand Training.
--- - - -Commitment to promoting from within
--- - - -Several Employee Resource Groups including Women in
Non-Traditional Roles
-
For further information please contact
Sukhi.Shina2@nationalgrid.comPlease be advised that due to the
nature of this position, incumbents are subject to federal Drug &
Alcohol safety regulations governing US Department of
Transportation ("DOT") covered positions, including the Federal
Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous
Material Safety Administration (PHMSA). As such, the Company's
testing programs and policies regarding the use of federally
prohibited drugs or alcohol, for recreational or medical purposes,
will remain in effect for these safety-sensitive, DOT covered
positions.This position has a career path which provides for
advancement opportunities within and across bands as you develop
and evolve in the position; gaining experience, expertise and
acquiring and applying technical skills. Candidates will be
assessed and provided offers against the minimum qualifications of
this role and their individual experience.National Grid is an equal
opportunity employer that values a broad diversity of talent,
knowledge, experience and expertise. ---We foster a culture of
inclusion that drives employee engagement to deliver superior
performance to the communities we serve. - National Grid is proud
to be an affirmative action employer. We encourage minorities,
women, individuals with disabilities and protected veterans to join
the National Grid team. - -
Keywords: NATIONAL GRID CO USA (NE POWER), Worcester , Service Management Lead, Executive , Worcester, Massachusetts
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