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Technical Account Manager

Company: ICS
Location: Worcester
Posted on: June 22, 2022

Job Description:

ICS is seeking an individual to join our Technical Account Management Team. This candidate must be within one hour commuting distance from our Auburn, MA office.About ICSICS is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the U.S. As a customer-focused company, ICS integrates the industry's best technologies and practices for each customer's specific needs. We also serve as an extension of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Employing a team of high-level engineers, we have built a loyal customer base across the region. Headquartered in Binghamton, New York, ICS employs over 140 people throughout its five office locations including New York and Massachusetts. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.We're passionate about creating a great place to work for our employees. ICS is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. ICS is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.Position OverviewWe are looking for a dedicated, ambitious and self-driven Technical Account Manager. As a Technical Account Manager, you will work closely with our customers, build relationships with them and help them achieve their business goals and overcome technical challenges. This position reports directly to our Director of Client Development and services out of our Auburn, MA location.

Duties and Responsibilities:

  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers' requirement
  • Keep track of key account metrics
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Collaborate with our team to achieve sustainable growthTechnical Account Manager requirements and qualifications:
    • A proven record of accomplishment of Technical Account Management or other relevant experience.
    • Experience in managing multiple stakeholders and projects
    • A listener who is customer-oriented and attentive to their needs
    • Critical thinker and problem-solving skills
    • Good time-management skills
    • Great interpersonal and communication skills
    • Experience and strong knowledge in Microsoft Office
    • Experience in using CRM software for salesBenefits - Medical/Dental/Vision Insurance - 401k with match - Generous paid leave policies. - Life Insurance and Short-Term Disability coverage - Performance based incentive - Career advancement opportunities.PI181992563

Keywords: ICS, Worcester , Technical Account Manager, Executive , Worcester, Massachusetts

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