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Manager of Service Fulfillment - Rehab Tech

Company: hireneXus
Location: Worcester
Posted on: November 25, 2022

Job Description:

Manager of Service Fulfillment - Rehab Tech
We are working with a national rehab technology group that is in need of a Director of Service Fulfillment. This role leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer satisfaction & timely resolution of repairs and issues. Geography: Taunton, Worcester, Manchester (will be required to come to an office daily and travel to the different locations) Responsibilities:


  • Leads and directs service techs in providing repair services to customers assuring a high level of customer satisfaction and retention.
  • Travels between locations within assigned geographical zone to reduce service backlog (install/delivery), staff oversight and development
  • Provides technical expertise and guidance to the team.
  • Responsible for hiring, developing, coaching and performance management of staff.
  • Identify and provide solutions for business processes and related field issues.
  • Directs the completion of orders for replacement parts accurately and in a timely manner, to ensure the completion of warranty and RA documentation as appropriate.
  • Works cross functionally with all other company departments, coordinates service technicians, including optimization of scheduling and routing to assure quality and timely provision of service and repair.
  • Works directly with the rehab fulfillment leader to maintain service inventory and service loaners/rentals in good operating condition.
  • Leads and implements the company's Service & Repair best practices (including safety & performance inspections) and driving universal service and repair processes within the territory.
  • In conjunction with all other departments, address and resolve escalations in the timeframes outlined in procedures.
  • Ensures all activities and operations are carried out in strict compliance with company and government processes/regulations

Keywords: hireneXus, Worcester , Manager of Service Fulfillment - Rehab Tech, Executive , Worcester, Massachusetts

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