Front Office Manager

Company: Holiday Inn Express Worcester Downtown
Location: Worcester
Posted on: November 26, 2022

Job Description:

Principle Responsibilities & Position Purpose: To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time Pre-Requisites (Requirements): 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred Bachelor's Degree preferred At least three years experience in the hotel industry with IHG brand is preferred Experience in accounting, is preferred Must display professionalism and have characteristics of honesty and trustworthiness Must have excellent attendance and punctuality Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred Work Environment & Context: Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to stand for eight hours, bend, stretch, and reach Long hours sometimes required. Be available 24/7, weekends, and holidays. Must be able to push or pull 60 pounds and lift and/or carry 30 pounds Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards. Required Knowledge, Skills, and Abilities: Knowledgeable in: Supervisory Skills: interview, hire, train, appraise, document, motivate Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts. Accounting practices Safety and security measures Area shopping, dining, entertainment and travel directions. All functions, procedures and polices of departments supervised Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, newprocedures and events. Manager on Duty functions Skills: Train and develop associates through meetings, logs, etcMonitor and document associates for both positive and negative feedbackMaintain organization of supplies and order as necessaryAnalyze work for accuracy of self and othersComputer literate to thoroughly operate property management system Abilities: Multi task, detail oriented, remain service centricEffectively communicate with guests, department heads, associates, and corporate office support staff.Market and promote the property to increase exposure and sales.Solve guest issues with professionalism maintaining hospitable attitude.Job Type: Full-timePay: $55,000.00 - $60,000.00 per yearBenefits: Employee discount Health insurance Paid time offSchedule: 10 hour shift Holidays Night shift Weekend availabilityEducation: Bachelor's (Preferred)Experience: Hotel Experience: 2 years (Preferred) Front Desk: 2 years (Preferred)Work Location: One location

Keywords: Holiday Inn Express Worcester Downtown, Worcester , Front Office Manager, Executive , Worcester, Massachusetts