Director of Outpatient Services
Company: T MASSACHUSETTS LLC
Location: Worcester
Posted on: May 26, 2023
Job Description:
Job Details
Job Location
Hospital for Behavioral Medicine - Worcester, MA
Position Type
Full Time
Education Level
4 Year Degree
Job Shift
Days
Job Category
Health Care
Description
Hospital for Behavioral Medicine (HBM) specializes in mental health
treatment. Our 120-bed inpatient facility is equipped with the
latest safety features designed to provide patients with a
comfortable environment to receive therapeutic care. Situated in
Worcester County, Hospital for Behavioral Medicine is the newest
mental health facility of its kind in the state of Massachusetts
and is a joint venture between HBM and UMass Memorial Health Care.
A short drive from the UMass Memorial Medical Center, HBM is
designed to serve members of the community both near and far.
We also offer our patients an outpatient program with the goal of
not interrupting their personal life or responsibilities to seek
treatment. Our partial hospitalization program (or PHP for short)
takes place Monday through Friday from 9:00 AM to 2:00 PM (lunch is
provided), and includes: group therapy, recreation therapy, and
weekly consultation with a psychiatrist. We provide this as an
option for continuation of inpatient treatment or to learn more
about their symptoms and receive support from peers. Receiving
inpatient treatment is not a requirement for joining our outpatient
services. Our outpatient services may be helpful for patients who
are in need of help due to depression, anxiety, self-injury
behavior, or other issues needing immediate treatment.
To learn more about Hospital for Behavioral Medicine, please visit:
https://www.hospitalforbehavioralmedicine.com/
If you feel that your skills and compassion fit with our vision for
person-centered care and want to make a difference in your
community, we invite you to apply today!
Hospital for Behavioral Medicine offers competitive rates and
benefits including:
- Paid Time Off
- Medical, Dental and Vision Plans
- Long-Term Disability
- Life Insurance
- 401k Retirement Plan with Company Match
Position Summary:
The Director of Outpatient Services provides the leadership and
strategic planning of the outpatient program offered at the
facility; ensuring the program meet the needs of the community and
the facility's performance goals and objectives. Responsibilities
include the overall administrative processes and management systems
for geriatric services offered at the facility, promotion and
maintenance of a therapeutic environment, and development and
implementation of clinical treatment programs.
STANDARDS OF PERFORMANCE
THE ESSENTIAL JOB FUNCTIONS ARE CATEGORIZED UNDER THE JOINT
COMMISSION STANDARDS OF PERFORMANCE.
Program Planning and Treatment
- Represent the Outpatient Services Department at the executive
level and in consultation with the Medical Director, plan, develop
and implement formal and organized clinical services programs as
part of the therapeutic environment.
- Develop and organize programs of clinical services based on
specialized patient populations.
- Maintain an awareness of community and market-related
activities which includes knowledge of the activities of other
providers, needs of local payers and the political climate related
to mental health.
- Provide a broad vision in the development of programs and the
evaluation of current services offered.
- Strategically solve problems that encompass the larger view of
the organization, and establish goals by utilizing an understanding
of organizational dynamics in planning and problem solving.
- Remain current on all clinical techniques, and provide
direction to staff and facility personnel.
- Participate in developing, justifying and controlling the
annual budget for department personnel, facilities and
equipment.
- Ensure strategic program goals and objectives are consistent
with overall facility goals and objectives.
- Develop goals, objectives, policies and procedures related to
the operational needs of the programs staff and patient care.
- Consult with facility management in the development and
facilitation of program activities which assure an optimal
therapeutic experience for all patients.
- Promote a positive working and treatment environment that
demonstrates regard for all individuals and quality clinical
services.
- Assure the application of the clinical process to each patient
for provision of clinical services in the least restrictive
environment.
- Ensure all programs maintain current departmental manuals.
- Develop and direct a system that ensures that individual
patients and their families are involved in the development of
individualized treatment plans.
- Maintain an active involvement and awareness of all patient
admissions, discharges and transfers.
- Meet regularly with program managers and the Medical Director
and program staff to ensure compliance with program goals and
objectives.
- Serve on Facility Committees and attend all committee meetings
as assigned. Professional Collaboration
- Interface with community agencies related to delivery of
clinical services, education and recruitment.
- Provide services to current referral sources to assure their
satisfaction and continued associations.
- Allocate and coordinate program resources for marketing and
referral development activities.
- Provide education, support and recognition to staff
participating in referral development activities.
- Collaborate with the Director of Business Development to
develop, implement and monitor a target marketing plan for the
program.
- Provide for guest relations and ensure the appearance of the
facility and manner in which program staff communicate with
patients, families, referral sources and fellow staff is effective
and professional.
- Ensure the implementation of an ongoing system of program
orientation for patients, families and professionals and others.
Personnel Management and Staffing
- Maintain and allocate a well-qualified core of staff resources,
managing resource utilization and justifying usage and budget
projections..
- Assure that hiring, disciplinary actions and termination
procedures are conducted in accordance with hospital policies.
- Involve appropriate facility management in all decisions, and
review these decisions with CEO prior to implementation.
- Assure adequate supervision and evaluation processes for all
staff members and delegate these responsibilities as
appropriate.
- Assure adequate orientation for new employees, attending
physicians/licensed practitioners and Allied Health
Professionals.
- Provide for educational needs and professional development of
staff, which may include planning and presenting educational
sessions.
- Coordinate with other management concerning schedule and
configuration to meet the needs and demands of the patient
population and census and adjust it accordingly..
- Ensure that the staff schedule and configuration will meet the
needs and demands of the patient population and census and adjust
it accordingly.
- Ensure an adequate system of communication and reporting is
maintained between all staff members, as well as other departments
involved in the ongoing operation of the program.
- Create a structure that best meets the needs of the
organization, particularly department organization related to
supervision and assignment of staff.
- Routinely review job assignments and utilization of staff.
- Ensure that clinical staff actively participate as members of
the interdisciplinary team. Clinical Leadership
- Conduct department meetings on a regular basis and ensure
minutes are posted and available for the staff.
- Ensure interdisciplinary treatment planning is organized with
participation of all appropriate clinical disciplines.
- Ensure all patient, family and referral complaints are promptly
handled.
- Monitor and evaluate the utilization of the patient
satisfaction survey, and evaluate trends.
- Ensure that the physical environment of the unit is monitored
for safety, cleanliness and attractive appearance and all
deficiencies are corrected in a timely manner.
- Coordinate the collection of outcome data within the corporate
deadline. Continuous Quality Improvement
- Ensure that a system is developed to provide continuity of care
and communication with family and appropriate referral sources, and
ensure the system is evaluated and reviewed regularly.
- Evaluate the achievement of program goals and objectives with
appropriate staff on a regular basis.
- Ensure the program meets The Joint Commission, CMS and federal
and state regulatory requirements.
- Develop and implement a Performance Improvement Plan, evaluate
the results monthly, and report results to the Performance
Improvement Committee in a timely manner.
- Ensure that all deficiencies identified through the performance
improvement analysis are addressed with appropriate problem solving
actions.
- Review all risk management occurrence and ensure that complete
and timely reports are submitted to Risk Management.
- Analyze statistical data of the program to determine and
respond to trends. Additional Standards
- Assist with planning and teaching staff development
programs.
- Maintain a record of attendance to meet expected
standards.
- Demonstrate a professional attitude and supports the objectives
of the facility's marketing and guest relations philosophy through
internal and external communications and interactions with all
levels of staff, patients, family members, guests, community and
referral courses.
- Adhere to facility, department, corporate and standard policies
and procedures.
- Attend all mandatory facility in-services and staff development
activities as scheduled.
- Adhere to facility standards concerning conduct, dress,
attendance and punctuality.
- Support facility-wide quality/performance improvement goals and
objectives.
- Maintain confidentiality of facility employees and patient
information
Note: The essential job functions of this position are not limited
to the duties listed above.
Qualifications
QUALIFICATIONS
Education: Graduate of an accredited school of nursing, social
work, or related mental health field; Masters Degree preferred.
Experience: Minimum of five (5) years experience in
psychiatric/mental health field, with a minimum of three (3) years
experience in advanced clinical/management practice
License: Appropriate Massachusetts state licensure in mental
health.
Additional Requirements: A strong knowledge of The Joint
Commission, CMS, OSHA regulations, and patient rights standards and
all other applicable federal and state laws and regulations
governing mental health care facilities
Keywords: T MASSACHUSETTS LLC, Worcester , Director of Outpatient Services, Executive , Worcester, Massachusetts
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