WorcesterRecruiter
the smart solution for Worcester jobs

InStore Assistant Branch Manager

Company: Citizens Bank
Location: Worcester
Posted on: May 17, 2019

Job Description:

Description

As an Assistant Branch Manager (ABM), you'll be responsible for the daily operations, and opening and closing of the branch. This includes management of sales and service professionals to meet and exceed P&L goals and service targets. Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results. Partner with the Branch Manager to promote mentor and coach staff to achieve sales success. Assist in breaking down quarterly goals to weekly sales goals for branch sales staff. Assistant Branch Managers lead by example with meeting and exceeding individual sales goals. Manages and maintains schedule of branch staff to ensure proper coverage and foster a motivated, diverse team environment. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Manages and ensures customer issues and questions are addressed to a satisfactory resolution. Walks in the shoes of our customers and is a great listener. This position reports to Branch Manager. Success in this front-line role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Specialist, Licensed Banker and Branch Manager. As an Assistant Branch Manager your primary responsibilities include:

  • Drives sales through service : Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success
  • Manage a High Performing Team : Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed
  • Ensure our customers are extremely satisfied with every interaction - make it memorable and the best part of their day
  • Coach and Develop to Drive Results : Assist colleagues in achieving their developmental goals and career aspirations
  • Bring a positive energy and confidence to Citizens every day Qualifications
    • 2 or more years of sales management experience in Retail or Branch Banking environment
    • Proven ability to coach and develop to drive sales results and operational excellence in a high volume branch environment.
    • Drive an exceptional customer experience validated through customer satisfaction surveys
    • Strong financial and business acumen including experience interpreting reports to drive productivity.
    • Strong organizational skills including the ability to manage multiple responsibilities prioritize and delegate while delivering results.
    • Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers.
    • Maintain an active role through partnerships with community and civic organizations
    • Ability to work all branch operating hours, as needed, including weekends and some evenings.
    • Ability to travel, as needed, to required trainings and/or other branch locations
    • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS Education:
      • High School degree or equivalent required
      • Associate's or Bachelor's degree preferred Success Factors Knowledge, skills & abilities that typically lead to success in the job include:
        • Leading by example
        • Coaching
        • Communication
        • Team Leadership
        • Customer service
        • Risk acumen
        • Retail banking
        • Consultative selling
        • Cross selling
        • Front office customer management Hours & Work Schedule
          Hours per Week: 40 Work Schedule: Varies, will include evening and weekend hours, Monday - Sunday

          Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens Bank, Worcester , InStore Assistant Branch Manager, Executive , Worcester, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


STORE MANAGER
Description: Store Managers at Dollar Tree are responsible for the following: Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store
Company: Family Dollar
Location: Weymouth
Posted on: 05/25/2019

Director of Clinical Services
Description: Overview The Director of Clinical Services will oversee and coordinate all clinical services and supports across all Developmental and Brain Injury BI programs.-- As a member of the D BI leadership (more...)
Company: Advocates
Location: Framingham
Posted on: 05/25/2019

Executive Director
Description: Massachusetts Transgender Political Coalition Executive Director Job Description Organizational Mission and History The Massachusetts Transgender Political Coalition MTPC is dedicated to ending discrimination (more...)
Company: The Massachusetts Transgender Political Coalition
Location: Boston
Posted on: 05/25/2019


Operations Program Manager, Sustaining
Description: Owl Labs is hiring an Operations Program Manager, Sustaining to join the Operations Team. This person will be responsible for component readiness, assembly, test, quality, delivery and continuous improvement (more...)
Company: Owl Labs
Location: Boston
Posted on: 05/25/2019

Senior Product Manager, Cloud Engineering
Description: Meet Our Team: As a member of one of the most innovative and fastest growing groups at Pega, you will work to ensure achievement of strategic platform capabilities to all Pega offerings deployed in the (more...)
Company: Pega
Location: Cambridge
Posted on: 05/25/2019

Scientific Director - Center for Protein Degradation
Description: Overview -- Dana-Farber Cancer Institute DFCI and Deerfield Management have entered a multi-year collaboration to create the Center for Protein Degradation CPD at DFCI.-- The Center for Protein Degradation (more...)
Company: Dana-Farber Cancer Institute
Location: Boston
Posted on: 05/25/2019

Oracle HCM Director
Description: A career within Oracle Consulting services, will provide you with the opportunity to help organisations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. (more...)
Company: PwC
Location: Boston
Posted on: 05/25/2019

Inside Strategic Account Manager
Description: Our client, a leading manufacturer of medical devices, is looking for an Inside Strategic Account Manager to join their team. This is a remote position where your home is your office and only requires (more...)
Company: WorkRocket
Location: Boston
Posted on: 05/25/2019

Manager, Application Development
Description: Manager, Application Development-1902371DescriptionResponsibilities: Defines the application architecture and manages the lifecycle of improvements, upgrades and continuous maintenance Designs and implements (more...)
Company: Santander Bank
Location: Boston
Posted on: 05/25/2019

Executive Director
Description: Sharon Housing Authority is seeking qualified applicants for an Executive Director for the operation of 88 units of 667 housing, 6 units of 705 housing, a 689 program, 13 AHVP vouchers and
Company: Sharon Housing Authority
Location: Sharon
Posted on: 05/25/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Worcester RSS job feeds