Director of Services - Aloft Boston Seaport District - Aloft Boston Seaport (19000ZWC)
Company: Marriott International, Inc.
Posted on: May 19, 2019
Heres To Your Journey with Aloft At Aloft Hotels were wired for
next generation travelers who love open spaces, open thinking, and
open expression. Aloft provides a space where style is necessary,
social scenes are vibrant, and where the only direction is forward.
Our guests are tech savvy and confidently social, with an eclectic
style theyre not afraid to show. We understand what our guests
need, so we provide an affordable option for the tech-savvy design
guru. Were looking for innovative self-expressers who arent afraid
to draw outside the lines. If you are someone who appreciates
tech-forward features and vibrant social scenes, then we invite you
to explore a career with Aloft Hotels. The Aloft Boston Seaport
located at 401-403 D St, Boston, MA 02210 is currently hiring a
Director of Services - Aloft Boston Seaport District.
Responsibilities include: Manages housekeeping functions and staff
to ensure property guest rooms, public space and employee areas are
clean and well maintained. Areas of responsibility include
Housekeeping, Recreation/Health Club and, if applicable, Laundry.
Directs and works with team to successfully execute all
housekeeping operations. Strives to continually improve guest and
employee satisfaction and maximize the financial performance of the
department. Ensures that standards and procedures are being
followed. CANDIDATE PROFILE Education and Experience High school
diploma or GED; 2 years experience in the housekeeping or related
professional area. OR 2-year degree from an accredited university
in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; no work experience required. CORE
WORK ACTIVITIES Managing Housekeeping Operations Maintains strong
working relationship with Front Office to ensure effective
communications for operational issues. Obtains list of rooms to be
cleaned immediately and list of prospective check-outs or
discharges to prepare work assignments. Inventories stock to ensure
adequate supplies. Ensures guestrooms, public space and employee
areas are cleaned according to operating standards. Ensures
compliance with all housekeeping policies, standards and
procedures. Initiates and maintains an effective inspection program
including rooms, public areas, employee work and locker areas,
storage areas, recreation areas, laundry areas, garage and grounds.
Managing Departmental Costs Supervises and approves the budgeting
and ordering of guestroom and cleaning supplies. Understands the
importance of departments operation on the overall property
financial goals and educates staff on details as appropriate.
Manages areas of operation to budget by reviewing operating
statements, budget worksheets and payroll progress reports. Keeps
the Housekeeping team focused on the critical components of
operations to drive guest satisfaction and the desired financial
results. Manages department controllable expenses and cost per
occupied room to achieve or exceed budgeted goals. Ensuring
Exceptional Customer Service Responds to and handles guest problems
and complaints effectively. Incorporates guest satisfaction as a
component of departmental meetings with a focus on continuous
improvement. Empowers employees to provide excellent customer
service. Develops goals and expectations for direct report
managers. Celebrates successes and publicly recognizes the
contributions of team members. Reviews employee satisfaction
results to identify and address employee problems or concerns.
Communicates expectations, recognizes performance, and produces
desired business results. Conducting Human Resources Activities
Ensures property policies are administered fairly and consistently.
Ensures disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and
LSOPs) and supports the Peer Review Process. Establishes goals and
objectives for all areas of responsibility. Directs staff to strive
for continuous improvement in all areas of responsibility.
Interviews and hires management and hourly employees with the
appropriate skills to meet the business needs of the operation.
Manages employee progressive discipline procedures for areas of
responsibility. Reviews staffing levels to ensure that guest
service, operational needs and financial objectives are met.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Ensures employees are treated fairly and equitably. To apply now,
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Worcester , Director of Services - Aloft Boston Seaport District - Aloft Boston Seaport (19000ZWC), Executive , Worcester, Massachusetts
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