Telephone Triage Nurse
Company: Edward M. Kennedy Community Health Center
Location: Worcester
Posted on: February 25, 2021
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Job Description:
This position is 4 hours per week.Job Summary: Within the
nursing scope of practice, the Triage Nurse provides guidance to
patients and their caregivers via the telephone. The triage nurse
is able to competently assess and advise the patient using the
nursing process and following approved algorithms and protocols.
The triage nurse receives patient calls from the call center,
determines the urgency of the patient concern, determines
appropriate levels of care needed, and provides symptom management
and self-care advice. Telephone triage includes the care of
neonates, pediatrics, young adults, and older adults throughout the
life cycle.Essential Functions: * Reviews and prioritizes
organization-wide tasks and prioritizes and triages calls from
patients requesting urgent care appointments when the call center
schedulers are unable to provide urgent care and or same day
appointments using organizationally approved protocols, policies
and procedures, practice-specific instructions, and nursing
judgment* Conducts sound nursing assessments and assists callers
with issues related to the patient's care utilizing active
listening skills in order to receive detailed information in an
accurate manner* Communicates with the care team effectively.
Consults with appropriate care team members as needed. Refers
triage tasks to clinical teams as necessary* Document patient care
in the EHR. Maintains and updates EPM as needed.* Meets compliance
and regulatory standards* Participate in practice- and
organization-wide training and quality improvement initiatives*
Performs other duties as assignedEducation and Experience:*
Massachusetts nursing license* Bachelor of Science in Nursing from
an accredited college or university* CPR certifiedPowered by
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Keywords: Edward M. Kennedy Community Health Center, Worcester , Telephone Triage Nurse, Healthcare , Worcester, Massachusetts
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