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Community Health Worker

Company: Edward M. Kennedy Community Health Center
Location: Worcester
Posted on: January 15, 2022

Job Description:

This is a 30 hour a week position working with Behavioral Health providers..


Work as part of the health care team to provide comprehensive, coordinated Community Health Worker (CHW) interventions in accordance with the Massachusetts Board of Certification of Community Health Worker core competencies as part of a patient centered health care home for Health Center patients.

Essential Duties & Responsibilities:
Conduct psycho-social assessments with patients referred for Community Health Worker interventions in accordance with Health Center policies, procedures and protocols.
Provide basic education, screening, brief intervention and/or facilitate referrals to other health center or community-based resources in accordance with applicable health center protocols for:
HIV, STD, Hepatitis Chronic Disease, including Asthma, Diabetes, Hypertension and other targeted chronic disease
Healthy Weight management
Financial management
Domestic violence
Substance Use, including tobacco
Pediatric/Parenting Education
Provide health system education and advocacy to assist patients in navigating the health care system.
Provide assistance and support (including connecting to appropriate resources) relative to
Benefits and insurance
Health Care and other relevant bills
Food Security
Participate in population-based projects that enhance retention in care, self-management, treatment adherence, and compliance with accepted health care standards of care.
Follow-up with provider-identified patients to further assess and address psycho-social barriers that limit the patients' engagement in their care.
Participate in assigned community based activities, including outreach to potential new patients and connecting them to care and services.

Additional Job Functions:
May participate on community, city-wide or statewide committees as a representative of the health center when assigned by supervisor
May be required to perform more intensive specialized services in the following areas, including:
Behavioral Health-process referrals, identify resources, create linkages, connect patients
Health Insurance Application and Enrollment- if certified
Refugee Group Sessions and Preventive Health Work with new refugees
HIV, STD, Hepatitis Counseling and Testing
Assisting patients leaving Corrections to connect with care
Intensive Treatment Adherence Monitoring for diseases of public health importance (such as HIV/Hepatitis)
Prenatal-Postpartum Basic Education, Referrals, Linkages, Connection to OB practice and f/u care
Tobacco Cessation Counseling
Adolescent Wellness
Pediatric/Parenting Education
Chronic Disease, including Asthma, Diabetes, Hypertension and other targeted chronic disease
Perform other duties as required by the Program Manager and/or Department Director.

Critical Demands of the Job:
Utilizes the following techniques in conducting CHW interventions: self-management, motivational interviewing, teach back, and other patient engagement and retention techniques.
Works in the clinical area as part of the integrated health care team, as assigned.
Conducts home visits in accordance with CHW protocols and as assigned by supervisor.
Supports a work environment that is responsive and sensitive to the needs of a diverse staff and clients and communicates effectively with patients and colleagues.
Contributes and is an active part of a positive and professional team, supporting our Mission.
Works within an outpatient office setting and community outreach setting.
Documents in electronic health record or other assigned recordkeeping format according to health center protocols.
Functions within flexible work schedule as assigned by site and supervisor and as required by the job.
Participates in all scheduled departmental, team, and Center wide meetings, as well as all QI projects in the Department or Health Center, as assigned.
Participates in any contracts from which the Health Center receives funding that supports Community Health Worker job functions, and funds either in full or in part the assigned CHW position.
Participates in on-site and off-site continuing education programs and in-service trainings to meet CHW certification, funding, or regulatory requirements and to meet the needs of the community.

Required Qualifications:
High School Diploma or equivalency
Minimum 2-years work or volunteer experience in human services or healthcare with demonstrated knowledge of or ability to work with and/or within the targeted community
With limited exceptions approved by the supervisor in advance, a CHW is expected to have a valid U. S. Motor Vehicle License and reliable transportation to travel to/from outreach activities, as they may be assigned from time to time. If the CHW will also be assigned to transport patients, the CHW must provide proof of state-mandated personal Motor Vehicle insurance.
Demonstrated technical experience with Microsoft Word, Excel (or similar databases), and Internet Explorer.
Excellent oral and written skills.

Preferred Qualifications:
Relevant undergraduate degree
Knowledge of applicable state, federal, and/or local regulations and community resources.
Bilingual in English and other language identified by the Health Center's as being a language-of-need.

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Keywords: Edward M. Kennedy Community Health Center, Worcester , Community Health Worker, Healthcare , Worcester, Massachusetts

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