Community Health Worker/Patient Navigator

Company: Family Health Center
Location: Worcester
Posted on: March 15, 2023

Job Description:

Summary:The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services. The CHW will provide patient education and advocacy to assist patients with accessing services of FHCW and as appropriate, make and follow-up on referrals for external services. The CHW will support the care team with patient follow-up, reminders, and will address barriers to care. The CHW will document all services as required and will assist in meeting all program requirements. - - -Educational Requirements: -High school diploma or GED required; Bachelor's degree in a related discipline preferred. Preferred
candidate will have Community Health Worker or Medical Interpreter certificate of completion. - - -Experience Required: -Minimum of two years relevant work or college-level internship experience required. Data entry skills and proficiency with MS Office including Excel and Outlook. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners. Must have demonstrated
organizational skills and the ability to work independently. - - -Professional Licensure/Special Skills and Certification Required: -Must be bilingual in English and another language appropriate to the health center's patient population. Local travel required for home visits to
patients. Community Health Worker Core Training required within first year of employment. Flexible evening work, weekend hours required to meet FHCW community or patient needs. - -Interpersonal Relationships/Organizational Expectations: -1. Commitment to providing health care to families in a medically underserved community. -2. Willingness to be flexible in the development of new methods of health service delivery. -3. Ability to deal with sensitive information in a highly confidential manner. -4. Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies. -5. Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities. -6. Awareness of resources available within the health center to accommodate the needs of patients. -7. Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care. -8. Processes personal health information in accordance with FHCW HIPPA policies and procedures. - - -Reporting Relationship: -Reports to the Director of Care Management and or a Team Lead CHW -Powered by JazzHR

Keywords: Family Health Center, Worcester , Community Health Worker/Patient Navigator, Healthcare , Worcester, Massachusetts