Healthcare Navigator

Company: Fallon Health
Location: Worcester
Posted on: May 25, 2023

Job Description:

Fallon's Healthcare Navigator works M - F, mostly working from Home helping seniors navigate the healthcare environment ensuring our members receive services. - About NaviCare: Fallon Health is a leader in providing senior care solutions such as NaviCare, a Medicare Advantage Special Needs Plan and Senior Care Options program. Navicare integrates care for adults age 65 and older who are dually eligible for both Medicare and MassHealth Standard. A personalized primary care team manages and coordinates the NaviCare member's health care by working with each member, the member's family and health care providers to ensure the best possible outcomes. - Brief Summary of Purpose: The Care Coordinator or Navigator partners with Fallon Health Care Team staff and other providers to communicate at all times what is occurring with the member and their status. The Care Coordinator or Navigator seeks to establish telephonic and face to face (depending upon product and circumstance) relationships with the member/caregiver(s) and provider partners to better ensure ongoing service provision and care coordination, consistent with the member specific care plan. In order to effectively advocate for member needs, the Care Coordinator or Navigator may make in home or facility visits (depending upon the product and circumstances) with or without other Care Team members to fully understand a member's care needs. Responsibilities Include But Are Not Limited To:

• Coordinating care and community-based services for members of the NaviCare program
• Central point of contact for member and providers, facilitating to meet member needs and transitions
• Conducting telephonic assessments and may conduct face to face member visits to assess members utilizing TruCare Assessment Tools
• Maintaining member records- including but not limited to adhering to CMS regulatory requirements, documentation, outreaching to members to educate and coordinate clinical/preventative screenings
• Establishing and developing effective working relationships with community partners such as housing staff, adult day health care staff, assisted living staff, group adult foster and adult foster care staff, rest home staff, long term care facilities and other providers including primary care providers with the goal to facilitate member specific communication, represent Fallon Health in a positive and effective manner, and work to grow membership in the various Fallon Health products as applicable Education: College degree (BA/BS in Health Services or Social Work) preferred - License/Certifications: Current MA Driver's License and reliable transportation. No certifications are required.--- - Other: Satisfactory Criminal Offender Record Information (CORI) results. - Experience:
  • 2+ years job experience in a managed care company, medical related field, or community social service agency required
  • Understanding of hospitalization experiences and the impacts and needs after facility discharge required
  • Proficient in Microsoft Office applications
  • Knowledge of computer-based phone system preferred - About Fallon Health:
    Fallon Health is a mission-driven not-for-profit health care services organization based in Worcester, Massachusetts. For 45 years we have been improving health and inspiring hope in the communities we serve. Committed to caring for those who need us most, we pride ourselves on providing equitable access to coordinated, integrated care for our members with a special focus on those who qualify for Medicare and Medicaid. We also serve as a provider of care through our Program of All-Inclusive Care for the Elderly (PACE). Dedicated to delivering high quality health care, we are continually rated among the nation's top health plans for member experience and service and clinical quality.
    - Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. - Fallon Health Vaccination Requirements: To protect the health and safety of our workforce, members and communities we serve, Fallon Health now requires all employees to disclose COVID-19 vaccination status. As of 2/1/2022 all roles not designated as "Remote" require full COVID-19 vaccination and Fallon Health will obtain the necessary information from candidates prior to employment to ensure compliance. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. - - -#AP23

Keywords: Fallon Health, Worcester , Healthcare Navigator, Healthcare , Worcester, Massachusetts