Program Manager, Turning Point

Company: South Middlesex Opportu
Location: Framingham
Posted on: February 16, 2026

Job Description:

Job Description Job Description Summary: Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services (FES) division; ensuring that the program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Ensure that SMOC congregate and scattered site programs operate in accordance with the four inter-related DHCD components. Promote a Housing First approach to shorten shelter stays, together with effective case management to stabilize families and reduce re-entry into shelter. Ensure robust training is provided to staff on using a trauma-informed approach and motivational interviewing as key facets of strengths-based case management services. Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals. Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy. Oversee scheduling, coverage, case management and housing search services provided by the program. Create a climate in which all residents are empowered, respected and treated with dignity. Coordinate smooth, timely transitions of families into shelter. Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings. Attend regular FES meetings and participate in scheduled trainings. Coordinate and lead case conferences, as needed. Develop beneficial working relationships with local churches, social service agencies and business leaders. Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building. Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: Bachelor’s degree preferred. Supervisory experience managing multiple people of at least 3 years. Sensitivity to low-income families of diverse backgrounds. Ability to work independently. Flexibility in schedule. Valid Driver’s license, reliable vehicle and evidence of insurability. Excellent organizational and interpersonal skills required. Organizational Relationship: Directly reports to Director, Emergency Assistance (EA) Shelter and Navigators/Director, EA Shelters and Facilities. Indirectly reports to: n/a. Direct reports of this position are case manager, rehousing specialists, and program specialists. Indirect reports of this position are: maintenance. Physical Requirement: Ability to lift 25 lbs. Ability to ascend/descend multiple flights of stairs. Working Conditions: As part of the responsibilities of this position, the Shelter and Rehousing Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Monday through Friday: 9:00AM-5:00PM. Includes a 1 hour unpaid lunch break. 35 hours per week.

Keywords: South Middlesex Opportu, Worcester , Program Manager, Turning Point, Healthcare , Framingham, Massachusetts