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CLINICAL ACCESS COORDINATOR - Transfer Center

Company: UMASS Memorial Medical Center
Location: Worcester
Posted on: November 9, 2018

Job Description:

Requisition #: 183342

Title: Coordinator, Clinical Access

Department: Patient Access and Capacity Management Center

Status: Exempt

Shift: Nights

Hours: 24

Location: UMass Memorial Medical Center - University Campus

12 hour shifts 7p-7a. Every third weekend/holiday rotation is required

UMass Memorial Medical Center is the region's trusted academic medical center, and part of the UMass Memorial Health Care system. We are committed to improving the health of people in Central Massachusetts through excellence in care, comprehensive health services, teaching and research.

Position Summary:

Collaborates with all members of the Patient Access and Capacity Management Center to insure timely access to inpatient services at UMMMC. Coordinates timely bed placement activities for a defined shift. Works to increase referral services and referring physician/facility satisfaction. As part of the Patient Access and Capacity Management Team actively participates in strategic planning, implementation, evaluation and revision of systems related to patient placement to enhance patient flow and capacity between campuses. Manages and coordinates the work responsibilities for the department to assure optimal patient flow and satisfaction.

Position Qualifications:

Bachelors degree in nursing and current Massachusetts Registered Nurse license. Minimum of 5 years Emergency, or intensive care clinical experience preferred. Demonstrates leadership experience. Excellent verbal, written and computer skills required.

Major Responsibilities:

Facilitates/coordinates activities between the patient care units and other hospital departments as appropriate. Anticipates potential problem situations and intervenes as appropriate.

Facilitates the coordination of activities between patient flow and capacity management activities and MD Access as appropriate.

Identifies areas for improvement of patient satisfaction and seeks solutions for problems.

Identifies area for improvement of physician referral satisfaction and seeks solutions for problems.

Facilitates communication between referring hospitals, nursing and other disciplines.

Demonstrates decision making skills by establishing priorities and initiating actions.

Maintains open lines of communication with Director, Manager, Physicians, Residents and other staff.

Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendation on employee hires, transfers, promotions, salary changes, discipline, terminations and similar actions.

Manages activities to assure financial goals are met.

Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system wide initiatives.

Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Aware of EMTALA guidelines.Develops and maintains procedures necessary to meet regulatory requirements.

Ensures compliance with hospital/department established policies, procedures, and objectives.

Communicate potential problems that may compromise patient care to patient flow leadership.

Involved in outreach activities providing follow-up to physicians on referred patients.

Ensures nursing practice standards, health and safety requirements are met.

Complies with established departmental policies, procedures and objectives.

Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Keywords: UMASS Memorial Medical Center, Worcester , CLINICAL ACCESS COORDINATOR - Transfer Center, Healthcare , Worcester, Massachusetts

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