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Customer Service Represenatative

Company: Spectrum
Location: Worcester
Posted on: November 20, 2020

Job Description:

Shifts will be around 4pm-12:30am including weekends. Must be able to train first 13 weeks, Tuesday-Saturday from 12:30-9pm.

At A Glance


  • Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.
  • Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
  • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.


    Are you ready for something new?

    No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology. Well help you develop the skills to get comfortable in your role. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers service histories are available for future Representatives. All of this creates and maintains positive customer experiences. If youre ready to learn, this is a role with a lot of potential.

    What is the Video Repair Representative role?

    It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. Youll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers sense of urgency will help you create a satisfying customer experience.

    It's about learning and growing

    This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, youll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

    With a deliberate path to success

    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

    The benefits are clear

    In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

    What is takes to get started

    The minimum requirements for the Video Repair Representative are:


    • Ability to read, write, speak and understand English
    • High School Diploma or GED


      Preferred Qualifications

      Preferred qualifications for the Video Repair Representative are:


      • 6 months or more customer service experience
      • 1 year or more working with computers and multiple software applications
      • 6 months or more heavy volume phone experience in a customer service/call center job


        Are you ready to join our team?

        Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

Keywords: Spectrum, Worcester , Customer Service Represenatative, Hospitality & Tourism , Worcester, Massachusetts

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