District Manager
Company: Nouria Energy
Location: Worcester
Posted on: January 14, 2021
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Job Description:
GENERAL SUMMARY
The District Manager has the responsibility for executing Nouria's
operational strategy within the company-operated convenience stores
with fuel network. This includes overseeing the sales growth,
expense management, and operational performance of the assigned
district and leading the respective site managers. Additionally
incumbent is responsible for establishing and monitoring budgets,
talent acquisition and development, execution of all customer
service programs, development and execution of all site level
policies and procedures, and assuring the adherence to all
corporate goals and objectives. This position reports to the
Director of Retail Operations.
PRINCIPLE DUTIES AND RESPONSBILITIES:
Sales
Supports a sales driven culture through the proper merchandising,
pricing, and inventory control. Responsible for providing regular
feedback as to the effectiveness of product and merchandising
programs.
A sharp focus on customer service at all times to insure customers
are satisfied when shopping at our sites.
Financials
Develops and executes site level budgets as well as the overall
District's operating budget.
Responsible and accountable for the steady improvement of the
District profitability and the delivery of budgeted financial
objectives.
Responsible for maximizing store sales and gasoline volume at each
location in accordance with the company guidelines and
objectives.
Monitors retail gasoline prices to stay on the corporate
strategy.
Accountable for minimizing the loss of cash and inventory, and
operating within assigned shrink targets.
Manages all sites within labor expense targets.
Follows established guidelines to assure all employees strictly
adhere to all site level operating procedures.
Location Appearance
The District Manager has a full responsibility for the cleanliness
and appearance of the District sites as well as the execution of
Nouria's customer service program.
Responsible for assuring that all operations under the District
Manager control represent good corporate citizenry.
The District Manager assures that all company merchandising
programs are executed properly and in accordance with local zoning
requirements.
Regularly walks all sites to assure cleanliness and compliance with
safety regulations.
Verifies all site manager duties are completed accurately and on
time.
Follows the District Manager's monthly Dashboard to all sites to
assure execution of all site level procedures.
People Leadership
Assures appropriate staffing of all sites including site leadership
positions such as Manager, MIT (Manager in Training), and Assistant
Manager.
Develops a strong working team focused on customer service and
sales in the District in accordance with the company
guidelines.
Manages training and development profiles of employees to assure
adequate trained staff at all times.
Develops a strong bench of Assistant Managers, MITs and Managers
for succession planning purposes.
Manages employee performance program as well as any outstanding
performance issues to assure compliance to all federal and local
regulations and corporate policy guidelines.
Has full knowledge of federal and state regulations in regards to
discrimination and harassment in the work place. Manages the
business to assure the Nouria is in full compliance with these
regulations.
Maintains open, honest, and timely written and oral communication
with all levels of Nouria Management and other departments.
Safety
Must be familiar with and supports implementation of the Nouria
Safety and Health program.
Awareness and understanding of the hazards and safe work policies
effecting employees and processes under DM's supervision.
Leads prompt reporting and investigating of workplace accidents,
injuries, incidents, or illnesses involving employees within the
district.
Ensures that all employees completes the required and assigned
safety and health training.
Performs safety meetings in conjunction with the Director of Safety
and in accordance with the Nouria safety protocol to reinforce site
safety expectations.
Monitors employee behavior and enforce compliance with safety
rules, policies, and procedures.
Regularly inspects sites in District Manager's area of
responsibility for workplace hazards and initiate corrective action
immediately.
Encourages employees to report unsafe conditions or work practices
and initiate corrective action.
Promotes a quick return to work for employees in the respective
District.
Supports the Nouria Safety Director as needed.
QUALIFICATIONS:
High School Diploma a must; Bachelor's degree preferred
5+ years of progressive management / leadership experience
Thorough Retail industry (convenience store with fuel) knowledge is
a must Solid organization, project management and planning skills
Persuasive presentation skills
Powerful inter-personal skills
Independent and creative thinker
Team player and Leader
Ability to work in a dynamic environment
Full Job Description
Keywords: Nouria Energy, Worcester , District Manager, Hospitality & Tourism , Worcester, Massachusetts
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