Customer Service Representative
Posted on: November 19, 2021
We are actively seeking a Customer Service Representative (CSR).
The Customer Service Representative (CSR) is responsible for
establishing and maintaining profitable relationships with
customers on behalf of the company by taking personal and complete
responsibility for each customer contact and by ensuring all
customer requirements and needs are met.
What we expect of you:
Serves as the primary internal representative of the
Convey to the customer a sense of expertise in products, services
and capabilities, and serve as an external key educator to our
community and customers.
Communicate customer requirements to the support team in accordance
with company policies and procedures.
Confer with customers by telephone or in person to provide
information about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or
payments, or arrange for billing.
Solicit sales of new or additional services or products.
What you can expect from us:
Opportunities to grow and learn additional skills in the printing
and marketing industries.
Coaching and feedback from a supportive team.
An enjoyable work environment you can be proud of.
What you'll need to be successful:
Knowledge of principles and processes for providing customer and
personal services. This includes customer needs assessment, meeting
quality standards for services, and evaluation of customer
Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition,
Knowledge of administrative and clerical procedures and systems
such as word processing, managing files and records, stenography
and transcription, designing forms, and other office procedures and
Ability to give full attention to what other people are saying,
taking time to understand the points being made, asking questions
as appropriate, and not interrupting at inappropriate times.
Ability to speak to others to convey information effectively.
Desire to look for ways to help people.
Ability to understand written sentences and paragraphs in work
Critical Thinking skills using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
Big plus to those who have worked for a sign, printing or marketing
The employer posting this position, evaluating potential candidates
and making all hiring decisions is an independently owned and
operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will
be your employer, not AlphaGraphics, Inc. or any of its affiliates
or any other franchisees.
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Keywords: AlphaGraphics, Worcester , Customer Service Representative, Hospitality & Tourism , Worcester, Massachusetts
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