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Customer Service Representative

Company: DXP Enterprises, Inc
Location: Hopkinton
Posted on: January 15, 2022

Job Description:

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Inside Sales/ Customer Service is responsible for routine contact with customers in their designated customer assignment.-- - Work in conjunction with the outside salesperson or contract coordinator for customer accounts.-- - Assist customers in product selection, introduce new items and concepts, and ensure overall customer satisfaction.-- - Provide excellent customer service, communication and accurate information. Play a key role to establish and maintain contact with customers. Responsibilities of the Inside Sales / Customer Service include, but are not limited to:Process customer quote requests and orders that are received via email or phone.-- -Respond to inquiries about product selection, assist customers with appropriate technical recommendation, and resolve quality issuesCreate profitable sales growth. Add new business through sales events intended to create awareness of overall product and services, add new customers, expand DXP market share with existing customers and sell across the breath of the product platformsAddress any questions regarding product & service performanceDevelop and maintain relationships with vendors/suppliersWork with all other departments to resolve customer needsAdvise customers revised delivery datesCall/Email suppliers for price and availabilityParticipate in special projects and performs additional duties as requiredResponsible for complying with the DXP documented Quality System#DXPEQualifications of the Inside Sales/Customer Service include, but are not limited to:Good computer skills, data entry, Google searches, etc.-- - Strong Excel, Word and P21 ERP desiredResults driven, enthusiastic, outgoing personality who can work within a team environmentFlexibility to adapt to ever changing priorities and a willingness to do what it takes to get the job doneExcellent written and verbal communication skillsMust be able to read, write and speak clearly in EnglishDesire to learn basic metal working & industrial supply conceptsPhysical Demand: N/AWorking Conditions: OfficeTraining/Certifications: N/AShift Time/Overtime: Normal in-person-- -business hoursTravel: N/AEducation: High School Diploma or GED-- - DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.-- -DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Keywords: DXP Enterprises, Inc, Worcester , Customer Service Representative, Hospitality & Tourism , Hopkinton, Massachusetts

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