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Retail Customer Service Call Center Temp Job

Company: BJ's Wholesale Club
Location: Westborough
Posted on: January 15, 2022

Job Description:

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, were a multibillion dollar operation with more than 200 clubs in 17states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace thats committed to developing great talent.

If youre a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJs offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.
Job Description

Responsible for tracking delayed orders and resolving fulfillment issues by utilizing existing tools and directly working with internal buyers and logistics team as well as external vendors.
Manages escalated Member complaints, including speaking to and appeasing irate Members.
Manages CRM ticket queue for escalated issues and work through resolution.
Provides guidance to call center team on handling and resolving Member issues, with an emphasis on ensuring an excellent Member experience, prompt service, and collecting and acting on all actionable Member feedback.
Work directly with internal buyers and marketing groups regarding stock, pricing and promotions where discrepancies have been raised.
Manages online optical orders with responsibilities of order approval, tracking, refunds, member communication, etc
BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.

Keywords: BJ's Wholesale Club, Worcester , Retail Customer Service Call Center Temp Job, Hospitality & Tourism , Westborough, Massachusetts

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