Retail Customer Service Call Center Temp Job
Company: BJ's Wholesale Club
Posted on: January 15, 2022
BJ's Wholesale Club was the first retailer to introduce the
warehouse club concept in the northeastern United States. Today,
were a multibillion dollar operation with more than 200 clubs in
17states from Maine to Florida.
While our Members know us for helping them save up to 25% off
grocery prices every day, our Team Members love us for providing a
supportive and engaging workplace thats committed to developing
If youre a motivated and enthusiastic person who enjoys working
collaboratively and is committed to providing great service for our
Members, we want to hear from you. BJs offers a fast-paced, team
environment with great training opportunities and competitive
salary and benefits packages to help you succeed.
Responsible for tracking delayed orders and resolving fulfillment
issues by utilizing existing tools and directly working with
internal buyers and logistics team as well as external vendors.
Manages escalated Member complaints, including speaking to and
appeasing irate Members.
Manages CRM ticket queue for escalated issues and work through
Provides guidance to call center team on handling and resolving
Member issues, with an emphasis on ensuring an excellent Member
experience, prompt service, and collecting and acting on all
actionable Member feedback.
Work directly with internal buyers and marketing groups regarding
stock, pricing and promotions where discrepancies have been
Manages online optical orders with responsibilities of order
approval, tracking, refunds, member communication, etc
BJ's Wholesale Club is committed to a policy of equal employment
opportunity for all qualified team members and applicants for
employment without regard to race, religion, color, sex, sexual
orientation, age, ancestry, national origin, physical and/or mental
disability, genetic information, atypical cellular or blood trait,
marital and/or familial status, pregnancy, gender identity and
expression, military or veteran status, or any other
characteristics protected by applicable law.
Keywords: BJ's Wholesale Club, Worcester , Retail Customer Service Call Center Temp Job, Hospitality & Tourism , Westborough, Massachusetts
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