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Executive Housekeeper

Company: Homewood Suites by Hilton Worcester
Location: Worcester
Posted on: January 16, 2022

Job Description:

We are seeking a hands-on dynamic individual to join our team at Homewood Suites by Hilton in Worcester, MA as Executive Housekeeper.

JOB SUMMARY:

Responsible for supervision of the Housekeeping Department operations and personnel, including assistant executive housekeeper/suite inspectors, suite attendants, housemen and laundry personnel.


- Directly supervises multiple non-supervisory employees. Carries out supervisory responsibilities in accordance with Claremont Hotels, LLC's policies and applicable laws.
-Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
-Recruit, hire, train, schedule and supervise department personnel, insuring the department is appropriately staffed to: provide daily cleaning service to guest suites and public areas in accordance with Company SOP.
-Actively supervise and monitor performance of department personnel.
-Conduct all department personnel performance appraisals.
-Plan and distribute work assignments for the department.
-Clean suites as needed.
-Inspect premises, guest suites, linen rooms, guest laundry, employee lounge and public areas to assure quality standards of housekeeping are being maintained.
-Train department personnel.
-Maintain purchase records and participate in the preparation and control of all budgeted line expenses to optimize bonus potential and department performance.
-Develop incentive programs to enhance individual and department performance.
-Conduct monthly linen and uniform inventory. Reorder as appropriate.
-Inventory and order laundry supplies, kitchen items, small appliances, paper products and other suite supplies as needed
-Develop a department attitude designed to promote customer satisfaction.
-Develop and maintain vendor file program.
-Maintain guest request/complaint log.
-Coordinate checkout and room status with front desk, work orders with Maintenance and meeting room needs with Sales.
-Participate in Manager on Duty program.
-Other duties as assigned.

Keywords: Homewood Suites by Hilton Worcester, Worcester , Executive Housekeeper, Hospitality & Tourism , Worcester, Massachusetts

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