Executive Housekeeper
Company: Homewood Suites by Hilton Worcester
Location: Worcester
Posted on: January 16, 2022
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Job Description:
We are seeking a hands-on dynamic individual to join our team at
Homewood Suites by Hilton in Worcester, MA as Executive
Housekeeper.
JOB SUMMARY:
Responsible for supervision of the Housekeeping Department
operations and personnel, including assistant executive
housekeeper/suite inspectors, suite attendants, housemen and
laundry personnel.
- Directly supervises multiple non-supervisory employees. Carries
out supervisory responsibilities in accordance with Claremont
Hotels, LLC's policies and applicable laws.
-Maintain a positive work atmosphere by acting and communicating in
a manner so that you get along with guests, vendors, co-workers and
management.
-Recruit, hire, train, schedule and supervise department personnel,
insuring the department is appropriately staffed to: provide daily
cleaning service to guest suites and public areas in accordance
with Company SOP.
-Actively supervise and monitor performance of department
personnel.
-Conduct all department personnel performance appraisals.
-Plan and distribute work assignments for the department.
-Clean suites as needed.
-Inspect premises, guest suites, linen rooms, guest laundry,
employee lounge and public areas to assure quality standards of
housekeeping are being maintained.
-Train department personnel.
-Maintain purchase records and participate in the preparation and
control of all budgeted line expenses to optimize bonus potential
and department performance.
-Develop incentive programs to enhance individual and department
performance.
-Conduct monthly linen and uniform inventory. Reorder as
appropriate.
-Inventory and order laundry supplies, kitchen items, small
appliances, paper products and other suite supplies as needed
-Develop a department attitude designed to promote customer
satisfaction.
-Develop and maintain vendor file program.
-Maintain guest request/complaint log.
-Coordinate checkout and room status with front desk, work orders
with Maintenance and meeting room needs with Sales.
-Participate in Manager on Duty program.
-Other duties as assigned.
Keywords: Homewood Suites by Hilton Worcester, Worcester , Executive Housekeeper, Hospitality & Tourism , Worcester, Massachusetts
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