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Executive Housekeeper

Company: Homewood Suites by Hilton Worcester
Location: Worcester
Posted on: January 16, 2022

Job Description:

We are seeking a hands-on dynamic individual to join our team at Homewood Suites by Hilton in Worcester, MA as Executive Housekeeper.


Responsible for supervision of the Housekeeping Department operations and personnel, including assistant executive housekeeper/suite inspectors, suite attendants, housemen and laundry personnel.

- Directly supervises multiple non-supervisory employees. Carries out supervisory responsibilities in accordance with Claremont Hotels, LLC's policies and applicable laws.
-Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
-Recruit, hire, train, schedule and supervise department personnel, insuring the department is appropriately staffed to: provide daily cleaning service to guest suites and public areas in accordance with Company SOP.
-Actively supervise and monitor performance of department personnel.
-Conduct all department personnel performance appraisals.
-Plan and distribute work assignments for the department.
-Clean suites as needed.
-Inspect premises, guest suites, linen rooms, guest laundry, employee lounge and public areas to assure quality standards of housekeeping are being maintained.
-Train department personnel.
-Maintain purchase records and participate in the preparation and control of all budgeted line expenses to optimize bonus potential and department performance.
-Develop incentive programs to enhance individual and department performance.
-Conduct monthly linen and uniform inventory. Reorder as appropriate.
-Inventory and order laundry supplies, kitchen items, small appliances, paper products and other suite supplies as needed
-Develop a department attitude designed to promote customer satisfaction.
-Develop and maintain vendor file program.
-Maintain guest request/complaint log.
-Coordinate checkout and room status with front desk, work orders with Maintenance and meeting room needs with Sales.
-Participate in Manager on Duty program.
-Other duties as assigned.

Keywords: Homewood Suites by Hilton Worcester, Worcester , Executive Housekeeper, Hospitality & Tourism , Worcester, Massachusetts

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