Sr. Customer Service Representative
Company: SunSource
Location: Northborough
Posted on: May 15, 2022
Job Description:
Job Description Are you looking for a meaningful career
opportunity with an organization that values your goals, efforts,
and dedication? We'd love for you to join our team at The Hope
Group! The Hope Group, a SunSource company, offers access to a wide
variety of career opportunities and strives to recognize and reward
our associates for their hard work and commitment. If you have a
desire to learn in a dynamic team environment that champions
personal growth and development, we want to hear from you! We are
currently seeking a Sr. Customer Service Representative in
Northborough, MA.The Sr. Customer Service Representative performs a
variety of customer servicing, order editing, pricing, writing,
data entry, and other similar duties pertaining to Hope Group
products. This position requires extensive specialized knowledge of
product application characteristics. What You'll Do:
- Receive and review inquiries and orders to ensure correct
identification of parts or units required
- Price products following established practices from available
records or in conjunction with supervisor and refer to factory for
identification of products or units provided by the factory
- Specialize in one or more product areas and assist customers
with product selection
- Enter orders or inquiries into computer terminal including all
pertinent data, obtain negotiated pricing, delivery, or other
details from available sources and finalize order with customer,
and maintain computer pricing as needed
- Collaborate with supervisor on complex or major order
situations to prepare pricing/quotations and check, edit, write,
and process customer orders against quotations
- Receive and investigate customer inquiries and complaints
regarding deliveries, price, credit, or other matters, and supply
information, initiate action, and resolve within established
practices (refer policy matters to supervisor)
- Source non-stock items with suppliers based on negotiated
price/delivery, initiate purchase of required items, maintain
collection of current vendor catalogs, and connect with vendors to
acquire technical information
- Assist in training inside account managers on job performance
involving new or unusual situationsWhy You'll Love Working for Us:
- Medical, dental, vision, and life insurance
- Short & long term disability
- 401(k) with company match
- PTO and paid holidays
- Tuition Reimbursement
- Employee Assistance PlanWhat We Need from You:
- 2 years of experience in customer service within a
manufacturing/distribution environment
- Microsoft Office Suite intermediate skills
- 2-year fluid power associates degree and certification desired,
but not required
- Fluid power experience is a plus
- Organized and able to coordinate with functional groups
- Strong communication skillsText "SunSource" to 25000 to Apply!!
We are an Equal Employment Opportunity Employer M/F/V/DAll
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability or protected veteran status.WE PARTICIPATE IN E-VERIFY
PROGRAMwww.thehopegroup.com
Keywords: SunSource, Worcester , Sr. Customer Service Representative, Hospitality & Tourism , Northborough, Massachusetts
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