Front Desk Associate Holiday Inn Express $15-17+

Company: Lafrance Hospitality
Location: Milford
Posted on: May 16, 2022

Job Description:

Job DescriptionHoliday Inn Express, Milford, MA / Lafrance HospitalityThe Holiday Inn Express is currently looking for a self-motivated, guest-focused candidates to fill the position of Front Desk Associate. The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time.As Front Desk Associate the employee is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service.This position typically works shifts that can vary between the morning shift (7am-3pm) and the evening shift (3pm-11pm) Flexible schedule, weekends and Holidays required.DUTIES AND RESPONSIBILITIES:

• Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
• Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the telephone in a professional manner.
• Follow set procedures on posting charges and settling guest accounts.
• Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guests satisfaction.
• Be knowledgeable of all emergency procedures and Hotel policies.
• Handle all checks and cash according to Hotel policies and procedures.
• Practice punctuality and timeliness when it comes to scheduled shifts and hotel-related functions.
• Adhere to dress code and grooming policies.
• Actively solicit guest feedback.EQUAL OPPORTUNITY EMPLOYERTravel Benefits Offered

Keywords: Lafrance Hospitality, Worcester , Front Desk Associate Holiday Inn Express $15-17+, Hospitality & Tourism , Milford, Massachusetts