Company: Hilton Garden Inn Boston/Marlborough
Posted on: August 5, 2022
This position is responsible for preparing and serving food and
beverages to guests in a friendly, courteous, and professional
manner. Adheres to all health regulations and local liquor laws.
Ensures exceptional guest service and creates an inviting
atmosphere. Follows CSM and brand standards of quality to ensure
Hours: 3:45pm - 11pm. Weekend availability necessary, but not
required to work every weekend. Additional hours available if
interested in cross training other roles, like Banquet Server.
-Guest Service: Anticipates and responds to guests in a friendly,
positive and timely manner. Provides the highest quality service
and establishes appropriate rapport with all guests. Understands
and follows CSM guest service recovery program, and suggests ideas
and responds to feedback to maximize guest satisfaction scores.
-Serving Duties: Listens attentively, takes orders accurately, and
uses proper serving techniques. Knowledgeable about menu items,
specials and promotions and actively up-sells menu items to
maximize revenue potential. Adheres to all health regulations and
local liquor laws. Follows all CSM cash handling/POS
-Side Work: Completes all required side work including but not
limited to: cleaning restaurant, server stations, coffee stations,
and coolers; vacuuming, trash removal, rolling silverware, mopping
and stocking of supplies.
-Helps control expenses: Follows CSM procedures when handling cash
and processing financial transactions.Responsible for proper use of
all equipment and adheres to cost controls to reduce expenses and
-Works Safely: Dispenses/serves food and beverages and maintains a
clean and safe work area in accordance with CSM, local, state, and
federal regulations. Follows all CSM procedures for guest/associate
incidents. Knowledgeable of hotel emergency procedures.
-Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties.Adheres to CSM
attendance policy, grooming/appearance standards, general work
rules and department procedures. Attends all required department
and hotel meetings.
-Works collaboratively with all others: Takes room service orders,
assists bartender, and works as a team player to ensure all guest
needs are met. Works as a team player in meeting guest needs, and
actively contributes to the efforts of other departments when
necessary. Completes all assigned duties within or outside the
normal scope of responsibilities.
Keywords: Hilton Garden Inn Boston/Marlborough, Worcester , Restaurant Server, Hospitality & Tourism , Westborough, Massachusetts
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