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Chef & B

Company: Hilton Garden Inn Boston/Marlborough
Location: Northborough
Posted on: August 6, 2022

Job Description:

The Chef & B is the leader of our Food & Beverage operation, with a focus on the culinary experience. This role will ensure all areas of food & beverage are operating optimally and exceeding customer experience expectations. The Hilton Garden Inn Marlborough has been a leader in hotel culinary experience since our opening in 2016. Our BLVD Kitchen & Bar serves a breakfast buffet, full-service dinner, a busy bar, and a robust banquet operation.

We are looking for a leader to help take this operation back to our roots with enhanced menus and scratch-kitchen food offerings, improved operations through communication, coaching, and profitability.


This position is responsible for ensuring the culinary department operates effectively, including adherence to health regulations. Follows brand standards to ensure menus, presentation, food quality, and timely delivery meets client's needs. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.

--- Accountable for managing staff to ensure highest level of food quality and production to standards.
--- Responsible for daily line checks, expediting for quality control, and other follow up as necessary.
--- Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service.
--- Ensures outstanding presentation through use records and photographs, and monitoring that plate set ups meet the photo-record standards.
--- Depending on brand standards, meets menu revision timelines.
--- Accountable for entire process including internal and competitive set analysis, and menu engineering.
--- Upon completion of menu changes, trains team and develops new menu items, use records, and photographs.
--- Communicates effectively with all other hotel managers involved to ensure overall menu changes occur effectively and by the deadline.
--- Responsible for management of kitchen expenses to maximize hotel profitability.
--- Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
--- Follows CSM procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue.
--- Assists with the preparation and management of the department budget.
--- Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
--- Accountable for guest satisfaction by ensuring food and beverage standards are met.
--- Identifies and addresses guest concerns in a timely and efficient manner.
--- Works side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality.
--- Responsible for the training all employees and ensuring training records are maintained.
--- Analyzes quality issues, identifies training needs and ensures implementation to improve results.
--- Utilizes available resources and adheres to CSM training policies.
--- Ensures all company, brand, and department specific training requirements are met.
--- Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations.
--- Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
--- Responsible for interviewing, hiring, and developing associates.
--- Evaluates staff performance and coaches to ensure standards are met.
--- Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
--- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
--- Responsible for training all associates and ensuring training records are maintained.
--- Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
--- Utilizes available resources and adheres to CSM's training policies.
--- Ensures all company, brand, and department-specific training requirements are met.
--- Responsible for effective self/workload management.
--- Demonstrates clear written and verbal communication skills.
--- Promotes collaboration and positive, professional work environment across all departments.
--- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
--- Adheres to all CSM Standard Operating Procedures.

Keywords: Hilton Garden Inn Boston/Marlborough, Worcester , Chef & B, Hospitality & Tourism , Northborough, Massachusetts

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