Company: Cumberland Farms
Posted on: September 23, 2022
_Position Summary: _ The warranty specialist is the liaison and
primary point of contact between the customer and the manufacturer
for all warranty-related issues and claims. This position is
responsible for accurately creating, filing and managing the
Warranty Claims process. Will be responsible for managing our "core
bank" of parts with various parts suppliers to ensure they have
sufficient "cores" to cover future purchases/exchanges. Overall
management of the core and warranty process to ensure cost
effective operation and revenue generation for the department.
_Responsibilities: _ 1. Establish relationships with
Manufactures/Vendors for the purpose ofa. Entering into warranty
service agreementsb. Managing warranty claimsc. Creating or
maintaining "core" parts inventory, purchasing and credits.2.
Prepare and process warranty documentation according to
manufacturer guidelines3. Be the liaison for Field technicians,
parts room and stores for all warranty claims4. Excellent
interpersonal and communication skills, written and verbal.5.
Submit claims quickly and efficiently. Follow up with manufacturers
to ensure claims are being processed properly.6. Strong attention
to detail, detailed documentation and tracking skills are vital
traits to be successful in this position.7. Other duties as
directed by management. _Working Relationships: _ This team member
will need to communicate with internal maintenance teams, store
managers, and the warehouse team. May interact with facilities
support, construction, IT, and other departments in the support of
their projects throughout the company. As well as establish and
maintain positive relationships with OEM and aftermarket equipment
suppliers and manufacturers, supply vendors and remanufacturers.
Minimum Education: High School Diploma or GED Preferred Education:
Applicable trade School or Training program. Manufacturer's
equipment certifications Minimum Experience: 0-2 yrs. years service
parts experience, including usage of computer inventory management
system. Preferred Experience: 2-3 years service parts experience,
including usage of computer inventory management system.
Licenses/Certifications: Preferred - Forklift licenses (we will
provide training and licensing) Soft Skills: Strong communication
skills, ability to organize daily workload with minimal oversite.
Other: Physical: Can lift 50 lbs Grasping/Griping/fine
manipulation. Pushing/pulling/Bending/kneeling/twisting/climbing on
a regular basis. Carrying/setting/walking/standing and lifting
above shoulder level on a irregular basis. Hours & Conditions: 40
hours M-F.Job Type: Full-timePay: $19.57 - $26.08 per hourBenefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible
schedule Health insurance Life insurance Paid time off Tuition
reimbursement Vision insuranceSchedule: 8 hour shift Day shift
Monday to Friday No weekendsAbility to commute/relocate:
Westborough, MA 01581: Reliably commute or planning to relocate
before starting work (Required)Experience: Microsoft Excel: 2 years
(Preferred) Smartsheet: 2 years (Preferred) Service Parts: 2 years
(Preferred) Vendor management: 2 years (Preferred)Work Location:
Keywords: Cumberland Farms, Worcester , Parts Coordinator, Hospitality & Tourism , Westborough, Massachusetts
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