Parts Coordinator

Company: Cumberland Farms
Location: Westborough
Posted on: September 23, 2022

Job Description:

_Position Summary: _ The warranty specialist is the liaison and primary point of contact between the customer and the manufacturer for all warranty-related issues and claims. This position is responsible for accurately creating, filing and managing the Warranty Claims process. Will be responsible for managing our "core bank" of parts with various parts suppliers to ensure they have sufficient "cores" to cover future purchases/exchanges. Overall management of the core and warranty process to ensure cost effective operation and revenue generation for the department. _Responsibilities: _ 1. Establish relationships with Manufactures/Vendors for the purpose ofa. Entering into warranty service agreementsb. Managing warranty claimsc. Creating or maintaining "core" parts inventory, purchasing and credits.2. Prepare and process warranty documentation according to manufacturer guidelines3. Be the liaison for Field technicians, parts room and stores for all warranty claims4. Excellent interpersonal and communication skills, written and verbal.5. Submit claims quickly and efficiently. Follow up with manufacturers to ensure claims are being processed properly.6. Strong attention to detail, detailed documentation and tracking skills are vital traits to be successful in this position.7. Other duties as directed by management. _Working Relationships: _ This team member will need to communicate with internal maintenance teams, store managers, and the warehouse team. May interact with facilities support, construction, IT, and other departments in the support of their projects throughout the company. As well as establish and maintain positive relationships with OEM and aftermarket equipment suppliers and manufacturers, supply vendors and remanufacturers. Minimum Education: High School Diploma or GED Preferred Education: Applicable trade School or Training program. Manufacturer's equipment certifications Minimum Experience: 0-2 yrs. years service parts experience, including usage of computer inventory management system. Preferred Experience: 2-3 years service parts experience, including usage of computer inventory management system. Licenses/Certifications: Preferred - Forklift licenses (we will provide training and licensing) Soft Skills: Strong communication skills, ability to organize daily workload with minimal oversite. Other: Physical: Can lift 50 lbs Grasping/Griping/fine manipulation. Pushing/pulling/Bending/kneeling/twisting/climbing on a regular basis. Carrying/setting/walking/standing and lifting above shoulder level on a irregular basis. Hours & Conditions: 40 hours M-F.Job Type: Full-timePay: $19.57 - $26.08 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insuranceSchedule: 8 hour shift Day shift Monday to Friday No weekendsAbility to commute/relocate: Westborough, MA 01581: Reliably commute or planning to relocate before starting work (Required)Experience: Microsoft Excel: 2 years (Preferred) Smartsheet: 2 years (Preferred) Service Parts: 2 years (Preferred) Vendor management: 2 years (Preferred)Work Location: One location

Keywords: Cumberland Farms, Worcester , Parts Coordinator, Hospitality & Tourism , Westborough, Massachusetts