Customer Service Representative - Remote Role

Company: Innova Solutions
Location: Westborough
Posted on: March 17, 2023

Job Description:

Job Title: Customer Service Representative Duration: 12 Months (Possibilities of temp to perm) Location: Remote Role Pay Rate: $20/hr. on w2. Without benefits. The work schedule is from 11:30-8:00 pm Training schedule is 9-5:30 and is remote. Job Description: - Handle Inbound calls and answer customer inquiries for - Mutual Funds, Pension Plans, Pending payments, Account information etc. - Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related teams' objectives. Experience in brokerage processing is preferred.

Keywords: Innova Solutions, Worcester , Customer Service Representative - Remote Role, Hospitality & Tourism , Westborough, Massachusetts