Automotive Customer Service Representative

Company: Herb Chambers BMW
Location: Allston
Posted on: May 27, 2025

Job Description:

Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively! As a Service Customer Representative at our State-of-the-Art Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high volume calling, a "GO GETTER" and a professional well-spoken candidate. If you have experience in customer service, retail or call centers then we encourage you to apply today! Previous dealership experience is a plus, but not required. No Cold Calling required Job Responsibilities:

• Daily communication with customers on inbound calls, outgoing calls and texting solutions to schedule service appointments.
• Basic customer service follow-up calls after completion of service visits.
• Maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.
• Perform courtesy calls informing guests of maintenance due via telematics systems and/or reminding them of recalls for their vehicle.
• Daily and Monthly performance reporting. What do we offer?
  • Nationally recognized training and tools
  • Medical (HMO & PPO), vision, life & Dental
  • 401K Retirement
  • Newly remodeled & state of the art work space and environment
  • Tenured Senior Management Apply today!
    • Strong phone, email and communication skills
    • Positive attitude and high energy at all times
    • Basic MS Office knowledge; computer software and Internet proficiency
    • Professional appearance, verbal/written communication and strong

Keywords: Herb Chambers BMW, Worcester , Automotive Customer Service Representative, Hospitality & Tourism , Allston, Massachusetts