Guest Service Ambassador, Mon-Fri 3:00pm-11:00pm (Team)

Company: Northeast Security
Location: Boston
Posted on: April 3, 2026

Job Description:

Overview Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status. Job Skills / Requirements Northeast security is seeking Security concierge officers for some of our premiere high-rise class A buildings in Boston. Pay Rate: Positions range from $23.00 - $24.40 Schedule: FT Mon-Fri 3:00pm - 11:00pm Security Concierge/ Guest Service Ambassador Responsibilities include but are not limited to: Must keep a professional appearance. Must always remain on post. Monitoring security Concierge personnel to ensure guest services are satisfactory Provide general admin support and respond to inquiries and anticipate customer’s needs. Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations. Review and approve all reports, duty logs, etc. submitted by security personnel. Ensure timely notification of all serious incidents. Basic computer knowledge Maintain effective communications with all assigned security personnel. Deliver a memorable and pleasant experience to all customers/vendors. Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location. Work with management in the development and implementation of sound employee relations, development, and retention programs for the location. Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually. Assume other duties as required by either Client or Northeast Security, Inc Security Concierge/Guest Service Ambassador Skills: Excellent customer service skills and service delivery orientation Answering phone calls Monitoring security Concierge personnel to ensure guest services are satisfactory Client Management Skills Strong Leadership skills Knowledge of supervisory practices, procedures, and security operations Ability to provide positive direction and motivate performance. Strong attention to detail Strong written and verbal communication skills Ability to show responsibility and friendliness towards clients and residents. Strong professionalism Ability to solve conflict/problem solve. Maintain the highest ethical and professional standards. Must be able to multi-task and self-manage in a dynamic environment. Must be knowledgeable of all company policies and procedures. Maintain effective relationships with all levels of the company and client organizations Security Concierge/Guest Service Ambassador Requirements: Customer Service Experience required. Receptionist or guest service experience required. Education Requirements (All) High School Diploma Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan This is a Full-Time position 2nd Shift .

Keywords: Northeast Security, Worcester , Guest Service Ambassador, Mon-Fri 3:00pm-11:00pm (Team), Hospitality & Tourism , Boston, Massachusetts