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Inbound Customer Service

Company: DATRATEL
Location: Worcester
Posted on: May 17, 2018

Job Description:

Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home Agent offers the comfort and flexibility of working from home with the benefits and security of a well-established company. -Greet inbound callers in a courteous, friendly, and professional manner while keying their product orders into our computer system. -Listen attentively to customer needs/concerns and answer all customer questions. -Stay informed about company offerings and procedures. -Perform other duties as assigned. -Uphold high safety standards. -Great Incentives, Paid Training, Add-On Sales Program, Attendance Incentives, Bonus Pay Program -Up to 40% Off Company Merchandise. Able to attend on-line training Monday through Friday for first two weeks of employment on either 1st or 2nd shift. -Intermediate computer skills. -Strong technical aptitude on computer. -The ability to quickly navigate through multiple systems while maintaining an upbeat conversation with customers. -Courteous with a strong customer service orientation. -Dependable with attention to detail. -Strong communication skills. -Must be able to adapt to changes quickly and think conceptually. -Solid problem-solving skills. -Have a distraction free, ergonomically-sound work environment. -Meet all equipment/internet connectivity requirements. -Previous call center or customer service experience is preferred but not necessary. - Pay is $10 to $30 per hour. To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member. Please reference agent id code MJOLALPOEM on your resume submission. Office: 14054186160

Keywords: DATRATEL, Worcester, Inbound Customer Service, Hospitality & Tourism, Worcester, Massachusetts

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