Guest Service Supervisor - The Westin Copley Place, Boston - (19000E6U)
Company: Marriott International, Inc.
Posted on: April 17, 2019
Here's To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests'
well-being, and we're energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Copley Place, Boston located at 10 Huntington Ave, Boston,
Massachusetts, 02116 is currently hiring a Guest Service
Supervisor. Responsibilities include: Answer, record, and process
all guest calls, requests, questions, or concerns. Contact
appropriate individual or department to resolve guest call,
request, or problem. Follow up and ensure that any outstanding
requests are resolved. Advise guest of any messages received.
Verify and adjust billing. Operate telephone switchboard station.
Monitor busy or unanswered lines, check back with callers on hold
to update status, take messages. Activate and deactivate guest room
message lights Transfer guests with internet access issues to
internet service provider''s customer support line. Assist callers
with credit card, calling card, long distance, collect, overseas,
and person to person calls. Log guest requests, incidents,
adjustments and comment cards into computer to allow for proper
tracking and documentation. Supply guests with directions and
property information. Assist management in training, scheduling,
evaluating, motivating and coaching employees; serve as a
department role model. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company
standards; anticipate and address guests'' service needs; assist
individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language;
prepare/review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information
using computers/ POS systems. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Worcester , Guest Service Supervisor - The Westin Copley Place, Boston - (19000E6U), Hospitality & Tourism , Worcester, Massachusetts
Didn't find what you're looking for? Search again!