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Fleet Maintenance Shift Supervisor

Company: Ryder
Location: Worcester
Posted on: July 14, 2019

Job Description:

Are you looking for an excellent place to work that offers great pay, benefits and incentives? Do you want a rewarding career with one of the largest transportation companies in the country? If you answered "Yes" to these questions, you've got to check out Ryder! We are currently hiring a Shift Supervisor in--------------------------Worcester, MA! **Great Place to Learn, Gain Experience, and Grow** For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we offer outstanding incentives:Generous Paid Time Off!Excellent Benefits!Free Job training and development!Career advancement strategies that will help you secure your future!We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture. Apply today and see why a job with Ryder is what you've been looking for. Call us or go online to apply for one of our awesome opportunities. The Shift Supervisor (SS) assists the Service Manager I and II and/or Sr. Service Manager I and II manage the operations and personnel for a shift of a particular location. The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager role. #LI-post#INDexemptWorkflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executedResponsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriateResponsible for conducting yard checks to ensure proper work scheduling and prioritizationLabor Management Provides management, training and development of all personnel assignedResponsible for Performance Management of all assigned personnelCustomer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care PlanAsset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards in all relevant shop areas of responsibilityEvaluates needs and makes recommendation for shop tooling and equipment requirementsAssist in the management and oversight of vehicle specifications and vehicle in-service/out-service processAssist in ensuring all vehicles have required specifications in SAMResponsible for Parts Inventory management, policies and proceduresQuality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting of re-billable activityEnsure data integrity in the Shop Management Online systems Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.College degree (Associates or Bachelor's) preferred or 1 - 3 years or more experience in a maintenance operations environment requiredDemonstrated success in a Ryder role may be substituted for this requirementADDITIONAL REQUIREMENTS: Ability to professionally represent Ryder and competently interact with customer management required Strong vehicle diagnostics/repair knowledge preferredMaintenance and Technical experience in a shop environment is required Supervisory experience preferredCapacity to understand labor, financial and quality planningStrong sense of personal accountability and a proven track record of achieving desired resultsAbility to communicate effectively both verbally and in writingCompetent in basic computer skills and in a Microsoft Office environmentExperience with a Shop Management System is preferredDemonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track recordMust have demonstrated customer service focus, work flow analysis and management skillsExposure to Lean/Six Sigma principles preferredAbility to solve operational problems with minimal assistanceAbility to resolve customer issues with minimal assistanceAbility to lead and train workforce.

Keywords: Ryder, Worcester , Fleet Maintenance Shift Supervisor, Hospitality & Tourism , Worcester, Massachusetts

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