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Inside Sales Trainer

Company: United Site Services
Location: Westborough
Posted on: May 6, 2021

Job Description:

Job Summary

This position is a training facilitator for new hires and existing staff in the Inside Sales Department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Includes the following and other duties may be assigned as needed.

Essential Functions

* Conduct all training classes for new hires.

* This position will provide general supervision, technical and skill based training in the Inside Sales department. Included will be all processes, procedures, inside sales skills and all other functions necessary in exceeding departmental and company objectives.

* Assist Management in determining/improving processes and priorities through the delivery of departmental training and best practices.

* Deliver coursework material, including content, in a training manual and in our data base management system.

* Listen to Inside Sales personnel - customer call recordings in validating that they are handled in compliance with United Site Services procedures and best practices.

* Evaluate the quality of calls and identify commonly made errors and identify opportunities for improvement.

* Work directly with personnel in developing their inside sales skills based on opportunities identified during the QA process.

* Continuously evaluate department and training opportunities and work with management in making necessary improvements to the current Training and/or QA program

* Perform other duties and special projects as assigned by management.


Preferred: 4-year Bachelor's Degree
Required: training experience in a call center, sales training, or small classroom environment.


* Proficient in Salesforce

* Understanding of the Company's equipment, products & services; strong oral & written communication skills Excellent planning, organizational, analytical and decision making skills

* PC proficiency.

* Proven experience as a Training Facilitator.

* Must demonstrate a clear understanding of call center and inside sales concepts, use of systems and best practices.

* Previous call center and inside sales experience required.

* Ability to read, analyze, and interpret general business periodicals, professional journals, or standard operating procedures.

* Ability to write reports & business correspondence.

* Ability to define problems, collect data, establish facts, and draw valid conclusions.

* Willingness & ability to travel approximately 15-25% of the time as needed

PandoLogic.Category: Sales, Keywords: Sales Training Specialist

Keywords: United Site Services, Worcester , Inside Sales Trainer, Human Resources , Westborough, Massachusetts

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