Staffing - ITIL Delivery Lead
Posted on: September 24, 2022
Experis, a ManpowerGroup company, has an exciting contract
opportunity with one of our key clients, which is an American
diversified global insurer and the sixth-largest property and
casualty insurer in the United States which offers a wide range of
insurance products and services, including personal automobile,
homeowners, workers' compensation, commercial multiple peril,
commercial automobile, general liability, global specialty, group
disability, fire insurance and surety.Job Title: ITIL Delivery
LeadLocation: RemoteDuration: 6 Months (Possible Extension)
Description:Highly Preferred: ITIL certification / ITSM
- Bachelor's Degree in Computer Science or a related
- Generally, 5-7 years of related experience with 2+ years in a
- ITIL certification or equivalent experience
- In-depth experience with IT Service Operations, inclusive of
software/infrastructure operations, change management, incident
management, problem management
- Excellent communication skills, analytical ability, strong
judgment, and managerial skills
- Advanced knowledge of enterprise software systems engineering
in both on-premises and cloud-native environments, knowledge of
Remedy, Jira, etc.
- Knowledge of application monitoring and alerting tools such as
Splunk, App Dynamics, DataDog, etc.
- Strong knowledge of software development best practices and
- Naturally inquisitive with a customer-centric mindsetExperience
in any combination of the following technologies is preferred:
- Full stack development, Web development, Mainframe technologies
and development, Java, .Net, Cobol, etc.
- Cloud architecture and development - AWS and / Or Azure
- Automation tools like BluePrism, power automate, any kind of
scripting (python, power shell), etc.
- Monitoring tools - Splunk, AppDynamics, DataDog, New relic
- ITIL certification / ITSM experience
- Jira/Remedy/Service Now experience
- Agile development practices experience
- Experience in creating management reports, executive
Keywords: Experis, Worcester , Staffing - ITIL Delivery Lead, Human Resources , Westborough, Massachusetts
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