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Staffing - ITIL Delivery Lead

Company: Experis
Location: Westborough
Posted on: September 24, 2022

Job Description:

Experis, a ManpowerGroup company, has an exciting contract opportunity with one of our key clients, which is an American diversified global insurer and the sixth-largest property and casualty insurer in the United States which offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire insurance and surety.Job Title: ITIL Delivery LeadLocation: RemoteDuration: 6 Months (Possible Extension) Description:Highly Preferred: ITIL certification / ITSM experienceQualifications:

  • Bachelor's Degree in Computer Science or a related discipline
  • Generally, 5-7 years of related experience with 2+ years in a leadership role
  • ITIL certification or equivalent experience
  • In-depth experience with IT Service Operations, inclusive of software/infrastructure operations, change management, incident management, problem management
  • Excellent communication skills, analytical ability, strong judgment, and managerial skills
  • Advanced knowledge of enterprise software systems engineering in both on-premises and cloud-native environments, knowledge of Remedy, Jira, etc.
  • Knowledge of application monitoring and alerting tools such as Splunk, App Dynamics, DataDog, etc.
  • Strong knowledge of software development best practices and lean/agile methodologies
  • Naturally inquisitive with a customer-centric mindsetExperience in any combination of the following technologies is preferred:
    • Full stack development, Web development, Mainframe technologies and development, Java, .Net, Cobol, etc.
    • Cloud architecture and development - AWS and / Or Azure
    • Automation tools like BluePrism, power automate, any kind of scripting (python, power shell), etc.
    • Monitoring tools - Splunk, AppDynamics, DataDog, New relic
    • ITIL certification / ITSM experience
    • Jira/Remedy/Service Now experience
    • Agile development practices experience
    • Experience in creating management reports, executive presentations.APPLY TODAY!

Keywords: Experis, Worcester , Staffing - ITIL Delivery Lead, Human Resources , Westborough, Massachusetts

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